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- Tasks: Support tenants in maintaining stable homes and overcoming challenges with practical, person-centred assistance.
- Company: Join a supportive team at Cambridge City Council making a real difference in the community.
- Benefits: Generous leave, flexible working, professional development, and wellbeing support.
- Why this job: Make a positive impact on people's lives while building strong community connections.
- Qualifications: Experience in housing support or related fields, with strong communication and empathy skills.
- Other info: Opportunities for career growth and a dynamic work environment.
The predicted salary is between 37280 - 41771 £ per year.
Are you passionate about supporting people to maintain stable homes and thrive in their communities? We’re seeking Tenancy Sustainment Officers to join our Health and Wellbeing (Housing Support) team, where you’ll play a key role in preventing tenancy breakdown by providing practical, person-centred support to tenants who may be facing complex challenges.
You’ll work closely with tenants, colleagues and partner organisations to provide early intervention, advocacy and guidance that helps people overcome barriers, manage their tenancies successfully and build long-term stability. Your work will include:
- Providing compassionate, practical, person-centred support to help tenants with complex needs sustain their tenancies
- Assessing needs, developing support plans, and reviewing progress to achieve positive outcomes, demonstrating accountability in delivering high-quality support
- Supporting tenants with income maximisation, benefits, debt, and budgeting, using a solution-focused approach
- Working collaboratively with colleagues and partner agencies to coordinate support and make referrals
- Delivering trauma-informed support in homes, offices, and the community while managing your own caseload
- Identifying and reporting safeguarding concerns, tenancy issues, repairs, and health and safety risks, showing courage in addressing complex challenges
- Encouraging tenants to access community services to improve wellbeing and independence
- Maintaining accurate records and ensuring compliance with relevant legislation and safeguarding responsibilities
If you have experience in housing, tenancy support, financial inclusion, or a related role, and can help people sustain their homes, we would love to hear from you. You’ll bring strong communication skills, empathy and a practical, values-driven approach, building trusted relationships with tenants and partner organisations.
Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part-time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: We currently have three vacancies available, two full time and one part time. The full-time roles are 37 hours a week, and the part time is for 29.5 hours a week. However, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.
Contract: Permanent
Salary: £37,280 to £41,771 per annum (City Pay Band 5), pro rata for part time.
Location: The main office base is in Cambridge (with travel around the City as service needs dictate) but you can also balance this with working from home.
More Information: You can find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy. If you would like an informal chat, please contact zayla.hoskinkeeley@cambridge.gov.uk or michelle.davies@cambridge.gov.uk.
Application Process: To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Tenancy Sustainment Officer in Cambridge employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to share your experiences that align with their mission of supporting tenants. Show them you’re not just a fit for the role, but for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy support and complex needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Tenancy Sustainment Officer in Cambridge
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting people shine through. We want to see how much you care about helping tenants maintain stable homes and thrive in their communities.
Be Person-Centred: Make sure to highlight your experience with person-centred support. We’re looking for examples of how you've helped individuals overcome challenges and achieve positive outcomes in their lives.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Tenancy Sustainment Officer role by using keywords from the job description. This shows us that you understand what we’re looking for and that you’re genuinely interested.
Apply Through Our Website: Remember to apply through our website at www.cambridge.gov.uk/careers. It’s the best way to ensure your application gets to us directly and is considered for the role!
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key responsibilities like providing person-centred support and working collaboratively with partner agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
This role is all about supporting tenants through complex challenges, so be prepared to share examples from your past experiences where you've demonstrated empathy and compassion. Think of specific situations where you helped someone overcome barriers or provided practical support, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the types of challenges tenants face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and work style.
✨Be Ready for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to hypothetical scenarios related to tenancy issues or safeguarding concerns, demonstrating your solution-focused approach and accountability in delivering high-quality support.