The Cambridge City Council is seeking a Senior Customer Service Advisor to join the customer service team at Mandela House, Cambridge.
You will handle a diverse range of queries, build relationships, take ownership and use your initiative to help residents with housing, neighbours, and other council services, while working face-to-face, by phone, email or web chat.
A DBS check will be required.
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Senior Customer Service Advisor – Local Government Impact in Cambridge employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will have access to a variety of learning opportunities, flexible working arrangements, and a generous benefits package, including a Local Government Pension Scheme and annual leave purchasing options. Working in the heart of Cambridge, you'll play a vital role in assisting residents while enjoying a collaborative environment that values resilience and adaptability.
