Cambridge City Council is seeking a Senior Customer Service Advisor to provide help and advice to residents across a wide range of queries. The role supports customers face-to-face in central Cambridge offices as well as by telephone, email and web chat, with training delivered in-person at the offices.
You will work with multiple services within the Council to keep the customer journey at the forefront, requiring flexibility, strong computer skills and a calm, resilient approach to support
#J-18808-Ljbffr
Senior Customer Service Advisor (Hybrid) – Local Government in Cambridge employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will have access to a variety of learning opportunities, flexible working arrangements, and a generous benefits package, including a Local Government Pension Scheme and annual leave purchasing options. Working in the heart of Cambridge, you'll play a vital role in assisting residents while enjoying a collaborative environment that values resilience and adaptability.
