At a Glance
- Tasks: Provide friendly assistance, support mobility equipment, and ensure safety in parking areas.
- Company: Join Cambridge City Council, a supportive team making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and discounts at top retailers.
- Other info: Great career growth opportunities and a positive work environment.
- Why this job: Make an impact while gaining valuable experience in customer service and community support.
- Qualifications: Customer service skills and a full driving licence required.
The predicted salary is between 29540 - 32061 £ per year.
The Role and About the Person you are looking for:
- Customer Service & Communication orientated: Provide friendly, professional assistance to the public via intercom, phone, and email.
- Mobility Equipment Support: Assess new customers, issue appropriate mobility aids (scooters/wheelchairs), demonstrate safe usage, and ensure all equipment is clean, safe, and well-maintained.
- Facility & Site Monitoring: Conduct regular inspections of parking and Shopmobility areas to ensure safety, cleanliness, and operational standards; promptly report any issues or hazards.
- Administration & Record Keeping: Maintain accurate electronic records for customer usage, equipment inventory, revenue, and permits; manage databases and support daily operational coordination.
An Enhanced DBS check is required for this post. Full driving licence required.
Why join us?
- As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges.
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and Flexible working options.
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave.
- Family friendly policies and Flexible Bank Holidays.
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform.
- Staff reward and recognition framework, including an annual staff awards ceremony.
- Professional Membership Fees paid for, dependent on role.
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics.
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Free swimming at CCC swimming pools.
- Subsidy for public transport.
- Relocation Assistance may be payable in approved cases.
- Annually negotiated pay and award progression.
Hours: This is a full-time role, averaging Working Pattern: Monday, Tuesday, Saturday, Sunday (Week 1) Wednesday, Thursday, Friday (Week 2).
Contract: Permanent
Salary: £29,540 - £32,061 per annum (City Pay Band 3) pro-rata for part time.
Location: Primarily at Grand Arcade, but will need to travel between all car parks around the city.
Application Process: To be considered you can follow the on-screen instructions to ‘Apply Online’ and submit an application. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Parking & Shopmobility Services Attendant - Cambridge employer: Cambridge City Council
Cambridge City Council is an excellent employer, offering a supportive and rewarding work environment that prioritises employee wellbeing and professional growth. With generous annual leave, flexible working options, and access to the Local Government Pension Scheme, employees can enjoy a balanced work-life while contributing to meaningful community services. The council fosters a culture of recognition and development, ensuring that staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Parking & Shopmobility Services Attendant - Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Cambridge City Council. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly assistance, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your communication skills.
✨Tip Number 3
Show off your organisational skills! This job involves keeping accurate records and managing equipment. Prepare to discuss how you stay organised and any tools or methods you use to keep track of tasks. This will highlight your ability to handle the administrative side of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team. So, get your application in and let’s make a difference together!
We think you need these skills to ace Parking & Shopmobility Services Attendant - Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve provided friendly and professional assistance in the past, whether it’s through intercoms, phones, or emails. Share specific examples that showcase your communication skills!
Demonstrate Your Attention to Detail:Since this role involves monitoring facilities and ensuring safety, it’s crucial to show us that you pay attention to detail. Mention any previous roles where you conducted inspections or maintained records, and how you ensured everything was up to standard.
Be Clear About Your Experience with Mobility Equipment:If you have experience with mobility aids like scooters or wheelchairs, let us know! Describe how you’ve assessed customers and demonstrated safe usage of equipment. This will help us understand your capability in supporting our community.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, make sure to include any digital badges you have, as they’re a great way to showcase your skills and achievements.
How to prepare for a job interview at Cambridge City Council
✨Know Your Customer Service Skills
Since this role is all about providing friendly and professional assistance, brush up on your customer service skills. Think of examples where you've successfully helped customers in the past, especially in challenging situations. This will show that you can handle the demands of the job.
✨Familiarise Yourself with Mobility Equipment
Get to know the types of mobility aids you'll be working with, like scooters and wheelchairs. If possible, try to find out about their safe usage and maintenance. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to ensuring customer safety.
✨Prepare for Site Monitoring Questions
Expect questions about how you would conduct inspections and maintain cleanliness and safety in the parking and Shopmobility areas. Think of specific scenarios where you've identified and reported issues in previous roles, as this will highlight your attention to detail and proactive approach.
✨Show Your Organisational Skills
This role involves a fair bit of administration and record-keeping. Be ready to discuss your experience with managing databases or keeping accurate records. You might even want to mention any tools or software you're familiar with that could help streamline these processes.
