At a Glance
- Tasks: Provide friendly assistance and support with mobility equipment to customers.
- Company: Join a supportive local government team dedicated to community service.
- Benefits: Enjoy flexible working, generous leave, and access to discounts and gym memberships.
- Other info: Opportunities for professional development and career progression.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29540 - 32061 £ per year.
Responsibilities
- Customer Service & Communication orientated: Provide friendly, professional assistance to the public via intercom, phone, and email.
- Mobility Equipment Support: Assess new customers, issue appropriate mobility aids (scooters/wheelchairs), demonstrate safe usage, and ensure all equipment is clean, safe, and well‑maintained.
- Facility & Site Monitoring: Conduct regular inspections of parking and ShopMobility areas to ensure safety, cleanliness, and operational standards; promptly report any issues or hazards.
- Administration & Record Keeping: Maintain accurate electronic records for customer usage, equipment inventory, revenue, and permits; manage databases and support daily operational coordination.
Enhanced DBS check for the post holder.
What we can offer
- A variety of learning and development opportunities via a range of sources and methods.
- Access to the highly valued Local Government Pension Scheme (LGPS).
- Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and Flexible working.
- Annual leave purchasing scheme.
- Annually negotiated pay and award progression.
- Confidential advice and support via an Employee Assistance Programme.
- Cycle to Work Scheme.
- Family friendly policies.
- Free swimming at CCC swimming pools.
- Generous annual leave allowance: 25 days per annum, rising to 30 days after five years continuous service; plus 8 days public holidays (pro rata for part time).
- Gym Membership salary sacrifice scheme.
- Home & Electronics salary sacrifice scheme.
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Professional Membership Fees paid for, dependent on role.
- Relocation Assistance may be payable in approved cases.
- Staff reward and recognition framework – including annual staff awards ceremony.
- Subsidy for public transport.
- Your Care dynamic wellbeing platform.
Working Pattern
Week 1: Monday, Tuesday, Saturday, Sunday
Week 2: Wednesday, Thursday, Friday
Contract: Permanent
Salary: £29,540 – £32,061 per annum (City Pay Band 3) pro‑rated.
Location: Primarily at Grand Arcade, but will need to travel between all car parks around the city.
Application Process: To be considered for this role, please visit www.cambridge.gov.uk/careers for “Our Vacancies”. Follow the on-screen instructions to “Apply Online” and submit an application. Internal candidates can apply by logging in to their Employee Self‑Serve (ESS) and access the “Useful Links” (top right of the dashboard, under the person icon) and click on “CCC Job Opportunities”. Closing date: 12 April 2026.
Parking & Shopmobility Services Attendant in Cambridge employer: Cambridge City Council
As a Parking & ShopMobility Services Attendant, you will join a supportive and community-focused team dedicated to enhancing public accessibility and safety. Our organisation offers a wealth of learning and development opportunities, alongside a generous benefits package including the Local Government Pension Scheme, flexible working arrangements, and a strong commitment to employee wellbeing. With a vibrant work culture that values recognition and professional growth, this role at Grand Arcade provides a meaningful opportunity to make a positive impact in the city.
StudySmarter Expert Advice🤫
We think this is how you could land Parking & Shopmobility Services Attendant in Cambridge
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly assistance, think of scenarios where you can demonstrate your communication skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to mobility services. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying!
We think you need these skills to ace Parking & Shopmobility Services Attendant in Cambridge
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any experience with mobility equipment. We love seeing how your background fits with our needs, so don’t just send a generic application!
Show Off Your Communication Skills:Since this role involves a lot of interaction with the public, it’s crucial to demonstrate your communication skills in your written application. Use clear and friendly language to reflect how you’d engage with customers.
Follow the Instructions:Head over to our website and follow the application instructions carefully. We’ve made it easy for you to apply online, so make sure you complete all the required sections to give yourself the best chance!
How to prepare for a job interview at Cambridge City Council
✨Know Your Customer Service Skills
Since this role is all about providing friendly and professional assistance, brush up on your customer service skills. Think of examples where you've successfully helped someone, whether it was resolving an issue or simply making their day better. Be ready to share these stories during the interview!
✨Familiarise Yourself with Mobility Equipment
Understanding the mobility aids you'll be working with is crucial. Do some research on scooters and wheelchairs, including how to demonstrate their safe usage. If you can show that you have a basic knowledge of these tools, it will impress the interviewers and show your commitment to the role.
✨Highlight Your Attention to Detail
This job involves regular inspections and maintaining cleanliness and safety standards. Prepare to discuss how you've demonstrated attention to detail in previous roles. Maybe you’ve managed records or ensured compliance with safety protocols—these examples will showcase your suitability for the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or equipment issues. Practice responding to these scenarios calmly and professionally. This will help you convey your problem-solving skills and ability to handle pressure effectively.
