Cambridge City Council is seeking a Customer Service Advisor to support residents across a variety of issues, including housing, council tax and daily council services. The role offers hybrid working, part-time hours, and progression opportunities within the customer services team.
You will provide clear, empathetic guidance to customers, manage multiple channels, and help maintain high service standards while working closely with colleagues across services.
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Hybrid Customer Service Advisor - Local Government Impact in Cambridge employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will have access to a variety of learning opportunities, flexible working arrangements, and a generous benefits package, including a Local Government Pension Scheme and annual leave purchasing options. Working in the heart of Cambridge, you'll play a vital role in assisting residents while enjoying a collaborative environment that values resilience and adaptability.
