Team Leader – Housing Maintenance
City Services – Homes & Properties
Permanent | Full-time (37 hrs) | Cowley Road / Hybrid | Out of Hours / On-Call Requirement | Salary: £41,771 - £47,181 per annum, pro rata for part time.
We’re looking for two highly capable Housing Maintenance Team Leaders to take operational responsibility for some of the most complex and high-demand maintenance environments within Cambridge City Council’s property portfolio. This role requires someone who can operate confidently where technical expertise, leadership, contract management, compliance, tenant experience, and operational delivery converge.
The Role
As a Housing Maintenance Team Leader, you will take day‑to‑day responsibility for the operational delivery of repairs, planned works, and voids across a large and diverse range of council homes.
- Lead a team of around 20 Multi‑Skilled Operatives, setting standards, monitoring performance, and driving continuous improvement.
- Oversee major repair and refurbishment activity, using your primary trade expertise and secondary trade knowledge to guide technical decisions.
- Manage the performance of external supply‑chain contractors, ensuring quality, timeliness and value for money across works totalling £1–5m annually.
- Direct delivery of emergency and out‑of‑hours repairs as escalation manager or substitute on a rota basis.Ensure full compliance with all relevant Health & Safety and CDM regulations, including risk assessments, asbestos procedures, safe systems of work and void standards.
- Identify, diagnose and resolve complex building problems across electrical, plumbing, heating, structural and fabric elements.
- Lead on void and maintenance turnaround performance, ensuring properties are inspected, repaired and re‑let within tight KPIs.
- Monitor budgets, value for money, control spend and influence procurement activity, then provide operational insight for future financial planning.
- Work closely with tenants, including those who are vulnerable or in distress, providing firm, professional and empathetic support.
Essential Qualifications and Experience
- At least 5 years’ experience in social housing maintenance, with a minimum of 2 years of supervisory responsibility.
- A primary trade relevant qualification at Level 2 minimum or 5 years strong secondary trade experience, preferably in at least carpentry, plumbing or electrical.
- Proven experience diagnosing complex building maintenance issues and implementing effective solutions.
- Strong understanding of SOR codes, building regulations, H&S legislation, void standards and landlord compliance.
- Experience in the prolific use of Housing Management systems such as MRI & Accuserve.
- Experience managing supply‑chain contractors, monitoring performance and challenging poor delivery.Ability to work under constant demand in a high‑volume operational environment.
- Excellent communication skills, including handling complaints, disputes and sensitive tenant situations.
- Resilience, adaptability and the ability to set priorities independently in a dynamic, pressured service.
Additional Requirements
- Clean driving licence.
- Regular site work, often in challenging environments such as disrepair, damp, structurally compromised properties, confined spaces, heights, roof areas and weather‑exposed inspections.
Benefits
- Excellent learning and development opportunities with digital badge recognition.
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (shared AVC) scheme.
- Agile and flexible working options.
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 public holidays (pro rata for part time), with the option to purchase additional leave.
- Family‑friendly policies and flexible bank holidays.
- Confidential wellbeing support through the Employee Assistance Programme and Your Care wellbeing platform.
- Staff reward and recognition framework, including an annual staff awards ceremony.
- Professional membership fees paid for, dependent on role.
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics.
- Lifestyle savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Free swimming at CCC swimming pools.
- Subsidy for public transport.
- Relocation assistance may be payable in approved cases.
- Annually negotiated pay and award progression.
Equal Opportunity Statement
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Housing Maintenance Team Leader in Cambridge employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
