At a Glance
- Tasks: Enhance tenant data quality and engage with residents to drive improvements.
- Company: Join a supportive team at Cambridge City Council making a real community impact.
- Benefits: Flexible working, generous leave, professional development, and wellbeing support.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
- Why this job: Play a vital role in improving services for residents and shaping community support.
- Qualifications: Strong analytical skills and excellent communication; housing experience is a plus.
The predicted salary is between 32597 - 36363 € per year.
We are looking for a motivated and detail-focused Data Insight Officer (Housing) to join our Impact, Performance and Strategic Change team. This is an exciting opportunity to play a key role in improving the quality of tenant data across our Housing services. High-quality data is essential to meeting the Regulator of Social Housing’s Consumer Standards, as well as helping us better understand and support our residents—particularly those with vulnerabilities or protected characteristics.
You will lead on the delivery of our tenant census and data improvement activity, working collaboratively across teams and directly with tenants to ensure our data is accurate, complete, and up to date.
What you’ll be doing:
- Reviewing and improving the quality of tenant and household data across systems
- Identifying gaps and inconsistencies in data, and driving improvements
- Engaging directly with tenants
- Designing and delivering targeted campaigns to improve data completion rates
- Working closely with colleagues across housing services to align approaches
- Delivering training to support consistent and accurate data collection across housing service teams
About you:
We are looking for someone who:
- Has strong analytical skills and attention to detail
- Is confident working with data and identifying trends or issues
- Has excellent communication skills and can engage sensitively with residents
- Can build positive working relationships across teams
- Is proactive, organised, and able to use their own initiative
- Is comfortable delivering training and influencing good practice
- Has a commitment to improving services for residents
Experience of working in housing, local government, or a data-focused role would be beneficial, but not essential. A Basic Disclosure is required for this post.
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: This is a full-time role, for 37 hours per week. Working Pattern: 37 hrs, to be worked between Mon – Fri, covering the core hours of the service.
Contract: 1-year fixed term
Salary: £32,597- £36,363 Pay band 4, per annum, pro rata for part time hours.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Data Insight Officer (Housing) in Cambridge employer: Cambridge City Council
Join Cambridge City Council as a Data Insight Officer (Housing) and be part of a dedicated team that makes a real difference in the community. With a strong focus on employee wellbeing, professional development, and flexible working options, we offer a supportive environment where you can thrive. Enjoy generous annual leave, access to the Local Government Pension Scheme, and various staff benefits, all while contributing to meaningful work that enhances the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Data Insight Officer (Housing) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or data roles on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and tenant engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've improved data quality or engaged with residents in past roles. Real-life stories make you memorable and demonstrate your value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Data Insight Officer (Housing) in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Data Insight Officer role. We want to see how you can improve tenant data quality and support our residents!
Show Off Your Analytical Skills:Since this role is all about data, don’t shy away from showcasing your analytical skills. Share examples of how you've identified trends or resolved data issues in the past—this will really catch our eye!
Communicate Clearly:Your communication skills are key for this position, especially when engaging with tenants. Use clear and concise language in your application to demonstrate your ability to connect with people effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cambridge City Council
✨Know Your Data
Before the interview, brush up on your data analysis skills and be ready to discuss how you would improve tenant data quality. Familiarise yourself with common data issues in housing services and think of examples where you've successfully identified trends or gaps.
✨Engage with Empathy
Since you'll be working directly with tenants, practice how you can communicate sensitively. Prepare to share experiences where you've built positive relationships or engaged with vulnerable individuals, showcasing your excellent communication skills.
✨Show Your Initiative
Be ready to discuss times when you've taken the lead on projects or driven improvements. Think about specific campaigns or training sessions you've designed or delivered, and how they made a difference in data collection or service delivery.
✨Collaborate and Align
Highlight your ability to work collaboratively across teams. Prepare examples of how you've aligned approaches with colleagues in previous roles, especially in data-focused environments, to ensure everyone is on the same page.
