At a Glance
- Tasks: Manage damp and mould cases, ensuring homes are safe and compliant.
- Company: Join a supportive team at Cambridge City Council focused on community wellbeing.
- Benefits: Generous leave, flexible working, and access to discounts and wellbeing support.
- Other info: Opportunities for professional development and a collaborative work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 32597 - 36363 £ per year.
Damp and Mould Co-ordinators
We’re looking for two permanent, proactive and customer-focused Damp and Mould Co‑ordinators to join our Homes and Properties team.
Job Summary
This is a critical role where you will take ownership of damp, condensation and mould cases from initial report through to resolution.
You will ensure homes are safe, compliant, and meet the requirements of Awaab’s Law, while delivering a high‑quality service to tenants and leaseholders.
- What You’ll Be Doing
- Managing damp, condensation and mould (DCM) cases end‑to‑end, ensuring timely resolution
- Handling the DCM inbox and prioritising inspections and follow‑on works
- Liaising with tenants, contractors, and internal teams to coordinate repairs and updates
- Monitoring contractor performance, chasing works, and escalating issues where needed
- Acting as a key point of contact for tenants throughout repairs, including property visits where required
- Supporting temporary relocations where necessary
- Managing customer enquiries and preventing escalation to complaints
- Supporting complaints, disrepair cases and ombudsman enquiries
- Producing reports, analysing trends, and contributing to service improvements
- Maintaining accurate records and ensuring compliance with policies and KPIs
- What We’re Looking For
- Experience working in a similar role within social housing (ideally 2+ years)
- Strong understanding of housing regulations and Awaab’s Law
- Experience working in a customer‑focused role
- Confidence using IT systems and managing data
- Experience working to deadlines and handling urgent situations
Skills & Knowledge
- Strong organisational and case management skills
- Good knowledge of property maintenance and health & safety
- Excellent communication and customer care skills Ability to problem‑solve and make decisions in a fast‑paced environment
- Experience working with contractors and managing service delivery
- Strong attention to detail and record‑keeping skills
- Personal Attributes
- Resilient and able to manage a busy workload
- Empathetic and customer‑focused
- Team player with a collaborative approach
- Proactive and motivated to deliver service improvements
- Occasional travel within the city and visits to tenant homes
Why join us?
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
- Hours
This is a full‑time role, for 37 hours per week.
Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.
- Contract
- Permanent
- Salary
£32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.
Location
This is flexible – working in Cambridge on site or at one of our offices or working from home.
You will be able to balance your work location accordingly.
Occasional site visits required.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
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Damp and Mould Coordinator in Cambridge employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
