Contract Support Team Leader - Cambridge

We are looking for an experienced and motivated Contract Support Team Leader to lead and coordinate the operational contract support function within our Delivery Assurance Team. This is an exciting opportunity to play a key role in ensuring effective contract monitoring, governance, procurement support, KPI management, and contractor performance reporting across the City Services Group. You will work closely with managers, stakeholders, contractors, and suppliers to drive high standards of contract performance and compliance.

As Contract Support Team Leader, you will:

• Lead and coordinate the contract support function across a diverse portfolio of contracts.
• Support and manage procurement and tender exercises in accordance with procurement regulations, governance frameworks, and legislative requirements.
• Coordinate contract monitoring activities and ensure robust performance management arrangements are in place.
• Support the management of contract variations, disputes, complaints, improvement plans, and additional works.
• Negotiate with contractors and suppliers where required to achieve positive outcomes.
• Produce performance dashboards, compliance reports, and contract monitoring information for managers and senior stakeholders.
• Support audit, assurance, and governance activities, ensuring compliance with corporate and regulatory requirements.
• Work collaboratively across services to drive continuous improvement and value for money.

We are seeking a proactive and organised professional who can manage multiple priorities while maintaining excellent attention to detail. You will have:

• Experience of contract monitoring, procurement support, or contract management within a public sector, housing, construction, or commercial environment.
• Experience of coordinating multiple contract or procurement activities simultaneously.
• Experience of using contract management, asset management, or procurement systems.
• Experience of supporting audit, compliance, or governance activities.
• Strong analytical and reporting skills, with the ability to produce meaningful management information and performance reports.
• Excellent communication and stakeholder management skills.
• The ability to negotiate effectively and build positive working relationships with contractors, suppliers, and colleagues.
• The ability to occasionally travel across the city as required.

This is an excellent opportunity to contribute to the delivery of high-quality, efficient, and compliant services that make a difference to our communities. You'll join a supportive team environment where your expertise will help shape service performance and continuous improvement. If you're an organised and driven contract management professional looking for your next challenge, we'd love to hear from you.

Apply today and help us deliver excellence across our City Services contracts.

Why join us?

• Join a team where your work makes a difference.
• We’re committed to creating a supportive, inclusive and rewarding workplace where you can develop your skills, achieve your ambitions and make a real impact.
• Alongside meaningful work and opportunities to grow, we offer a wide range of benefits to support your wellbeing, work-life balance and future.

Hours: 37 hours per week

Working Pattern: Monday to Friday

Contract: Permanent

Salary: £43,150 to £48,738 per annum (City Pay Band 6)

Location: This is flexible – working in Cambridge based at the Operations Hub 59, Cowley Road, Cambridge CB4 0DL you will also have access to one of our offices or working from home. You will be able to balance your work location accordingly.