At a Glance
- Tasks: Support daily operations at community centres with admin, reception, and event assistance.
- Company: Join a vibrant community-focused organisation making a difference.
- Benefits: Competitive hourly rate, flexible hours, and a chance to develop your skills.
- Other info: Work across multiple sites with opportunities for personal growth.
- Why this job: Be at the heart of the community, engaging with people and events.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 35000 - 39000 £ per year.
We are looking for 3 organised and customer-focused Centre Administrators to support the daily operations at three of our community sites. This varied role combines front-of-house service, administration, and event support, helping ensure our centres remain welcoming, efficient, and accessible to the local community.
Key Responsibilities
- Provide a professional reception and information service to customers, visitors, and hirers
- Manage room bookings, diaries, and invoicing systems accurately and efficiently
- Support the promotion of the centres to the wider community
- Assist with event delivery, including:
- Setting up rooms
- Preparing refreshments
- Supporting bar service when required
- Liaising with hirers and event staff to ensure smooth and safe delivery
- Maintaining accurate records and supporting administrative processes across all three sites
- Assist with producing basic reports and statistical information
- Order stock and support general centre operations
About You
- Experience working in a community facility, arts venue, or similar environment and is confident in administration, including bookings, diary management and record keeping
- Has strong communication and customer service skills
- Is comfortable working across multiple locations and managing priorities
- Has a basic understanding of reporting and data handling
- Is confident using Microsoft Office (Excel, Word, Outlook, Teams)
- Is flexible, proactive, and enjoys working as part of a team
Additional Information
A Basic DBS check will be required for the successful candidates. This is a great opportunity to work at the heart of the community, supporting engaging activities and events across multiple centres while developing your administrative and customer service skills.
Hours & Location
- Meadows Community Centre – 7.4 hours (one day per week to be arranged)
- Clay Farm Centre – 7.4 hours (one day per week to be arranged)
- Cluster Centres - Brown's Field Community Centre, Akeman Street Community Centre and Darwin Green Community Rooms – 7.4 hours. This post is for one day per week based at one of the Cluster Centres listed. The specific day will be fixed and can be agreed as a Monday, Wednesday, Friday, or a rotation of those days.
Contract: Permanent
Salary: £16.90 - £18.85 per hour (City Pay Band 4), Enhanced Rates for occasional weekend working.
If you would like an informal chat, please contact Ania Anderson (ania.anderson@cambridge.gov.uk), Matt Siggery (matthew.siggery@cambridge.gov.uk) (Cluster Centres), Elena Morgan (elena.morgan@cambridge.gov.uk) (Clay Farm) or Rachal Creek (Meadows) (rachal.creek@cambridge.gov.uk).
Application Process
To be considered for this role, please send a supporting statement of how you meet the criteria of the Job description, Person specification to the manager for the site you are interested in.
Centre Administrator (Multi-Site) ****INTERNAL CANDIDATES ONLY**** in Cambridge employer: Cambridge City Council
Join a dynamic team as a Centre Administrator, where you will play a vital role in fostering community engagement across multiple sites. Our supportive work culture prioritises employee development and offers flexible working arrangements, ensuring that you can balance your professional and personal life while contributing to meaningful local initiatives. With opportunities for growth and a commitment to providing excellent customer service, this position is perfect for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Administrator (Multi-Site) ****INTERNAL CANDIDATES ONLY**** in Cambridge
✨Tip Number 1
Get to know the centres! Visit them if you can, chat with staff, and soak up the vibe. This will help you understand their needs and show your genuine interest when you get to the interview.
✨Tip Number 2
Brush up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to see that you can keep our centres welcoming and efficient!
✨Tip Number 3
Prepare for questions about multi-site management. Be ready to discuss how you’d juggle priorities across different locations. Show us you can handle the hustle and bustle!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to dive into the admin side of things.
We think you need these skills to ace Centre Administrator (Multi-Site) ****INTERNAL CANDIDATES ONLY**** in Cambridge
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the key responsibilities and skills mentioned in the job description. We want to see how you can bring your unique strengths to our community centres!
Show Off Your Customer Service Skills:Since this role is all about being customer-focused, don’t forget to include examples of your previous customer service experiences. We love to see how you’ve made a positive impact on customers in past roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-organised application!
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cambridge City Council
✨Know Your Centres
Before the interview, make sure you research the community centres you'll be working at. Familiarise yourself with their services, events, and any recent news. This will show your genuine interest and help you answer questions about how you can contribute to their operations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for customers. This is crucial for a role that involves front-of-house service.
✨Demonstrate Organisational Skills
Since the role requires managing room bookings and diaries, be ready to discuss how you stay organised. You could mention tools or methods you use to keep track of tasks and priorities, especially when juggling multiple locations.
✨Be Ready for Teamwork Questions
As this position involves working as part of a team, prepare to talk about your experience collaborating with others. Share specific examples of how you’ve contributed to a team’s success, particularly in a community or event setting.
