At a Glance
- Tasks: Support projects and service improvements to enhance customer experience and efficiency.
- Company: Join Cambridge City Council, making a real difference in the community.
- Benefits: Generous leave, flexible working, professional development, and wellbeing support.
- Other info: Flexible work location options and excellent career growth opportunities.
- Why this job: Be part of a supportive team driving meaningful change for residents.
- Qualifications: Organised, analytical, and proactive individuals with strong communication skills.
The predicted salary is between 32597 - 36363 £ per year.
We are looking for a proactive and organised individual to support the delivery of projects, training, and service improvements within our Customer Support team. This role plays a key part in driving continuous improvement, improving customer experience, and increasing efficiency across the Council.
Working closely with Customer Support, Web & Communications and other Council teams, you will provide a mix of hands-on project support, data analysis, and administrative coordination to help deliver impactful service improvements for residents and colleagues.
What you’ll be doing:
- Supporting the planning, delivery, and monitoring of projects and service improvements, including process reviews and implementation of new ways of working.
- Collecting, analysing, and presenting performance data to inform decision-making and produce regular reports.
- Administering the corporate complaints process, supporting Managers responding to formal complaints, and troubleshooting issues that arise.
- Supporting system administration, testing, and continuous improvement initiatives to enhance efficiency and customer outcomes.
About you:
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- A confident communicator who can work collaboratively across teams.
- Analytical, with experience of working with data and producing reports.
- Proactive and solution-focused, with an interest in improving processes and services.
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges.
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and Flexible working options.
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave.
- Family friendly policies and Flexible Bank Holidays.
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform.
- Staff reward and recognition framework, including an annual staff awards ceremony.
- Professional Membership Fees paid for, dependent on role.
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics.
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Free swimming at CCC swimming pools.
- Subsidy for public transport.
- Relocation Assistance may be payable in approved cases.
- Annually negotiated pay and award progression.
Hours: This is a full-time role, for 37 hours per week. Working Pattern: 5 Days.
Contract: Fixed Term/ Secondment until 31/03/2027.
Salary: £32,597 to £36,363 per annum (City Pay Band 4), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
Application Process: To be considered please follow the on-screen instructions to ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Business Improvement Officer - Cambridge employer: Cambridge City Council
Cambridge City Council is an excellent employer that fosters a supportive and rewarding work environment, where employees can engage in meaningful projects that directly benefit the community. With a strong emphasis on professional development, flexible working options, and a comprehensive benefits package, including generous annual leave and wellbeing support, the Council prioritises employee growth and satisfaction. Working in the vibrant city of Cambridge offers unique advantages, such as access to cultural and recreational activities, making it an attractive place for those seeking a fulfilling career.
