At a Glance
- Tasks: Support grieving families through the burial and cremation process with empathy and guidance.
- Company: Cambridge City Council, dedicated to supporting residents in their time of need.
- Benefits: Generous annual leave, flexible working, and access to a Local Government Pension Scheme.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact by helping others during their most challenging moments.
- Qualifications: Empathy, excellent IT skills, and a full driving licence required.
The predicted salary is between 31586 - 35235 £ per year.
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
You will guide grieving people through the paperwork complexities of the burial, cremation and commemoration process. You will provide guidance and support to customers on council policies and procedures, take responsibility for booking funerals and coordinating the scattering of ashes, assist people as they select memorials in commemoration of their loved one, and combine technicalities of the job with an empathetic touch.
You will be a team player, with a flexible working approach and well presented with high personal standards. With excellent IT skills and a good knowledge of electronic diary and appointment systems, you must manage your own workload. You will also maintain our records, provide occasional operational support including chapel cover and assistance in the crematory, and carry out cleaning of the crematory, chapels, associated public areas and general housekeeping to a high standard. On occasions you may be asked to collect a deceased to bring back to our premises. Owing to the nature of this position you will need to hold a full driving licence.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: This is a full-time role, for 37 hours per week. Working Pattern: Monday – Friday 0900-1700 with Saturday work on a rota basis. Contract: Permanent. Salary: £31,586 - £35,235 per annum (City Pay Band 4). Location: Cambridge City Crematorium and Newmarket Road Cemetery.
Application Process: To be considered for this role, click ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Bereavement Services Support Officer - Cambridge employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive and empathetic work environment for those in the Bereavement Services team. With a strong focus on employee development, generous benefits including a Local Government Pension Scheme, flexible working arrangements, and a commitment to staff wellbeing, we ensure our employees feel valued and equipped to provide compassionate support to our residents during their most challenging times. Located in the heart of Cambridge, our team enjoys a collaborative culture that prioritises both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Services Support Officer - Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services field or related areas. Attend local events or workshops where you can meet potential employers and make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions specific to bereavement services. Think about how you would handle sensitive situations and show your empathetic side. We want to see that you can combine professionalism with compassion!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles in bereavement services right there, making it easier for us to connect with you.
We think you need these skills to ace Bereavement Services Support Officer - Cambridge
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with people during tough times. We want to see how you can combine technical skills with a compassionate approach, as this role is all about supporting those who are grieving.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your experience shines through without unnecessary fluff.
Tailor Your Application:Make sure to customise your application for this specific role. Mention relevant experiences that align with the responsibilities listed in the job description, like managing records or coordinating events, to show us you’re the right fit.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Cambridge City Council.
How to prepare for a job interview at Cambridge City Council
✨Show Your Empathy
As a Bereavement Services Support Officer, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving individuals and show that you understand the sensitivity required for this role.
✨Know the Processes
Familiarise yourself with the paperwork and procedures related to burial, cremation, and commemoration. Being able to discuss these processes confidently will show that you're prepared and serious about the position. It might also help to have a few questions ready about their specific policies.
✨Highlight Your IT Skills
Since excellent IT skills are essential for this role, be ready to talk about your experience with electronic diary and appointment systems. Mention any relevant software you've used and how it helped you manage your workload effectively.
✨Demonstrate Team Spirit
This role requires a team player, so be sure to highlight your collaborative experiences. Share stories where you worked well with others, especially in challenging environments. This will show that you can contribute positively to the team at Cambridge City Council.
