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For Companies At a Glance
- Tasks: Verify housing applications and assist customers in a dynamic team environment.
- Company: Join a supportive local council with a focus on community wellbeing.
- Benefits: Flexible working, learning opportunities, and access to a great pension scheme.
- Other info: Enjoy a friendly workplace with family-friendly policies and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service and administrative skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We have a vacancy for a part-time Assessment and Support Officer within our busy Choice Based Lettings team.
Responsibilities
- Verify and assess housing register applications in line with the Councils Lettings Policy.
- Deal with customer enquiries.
- Work closely with colleagues and partners.
Qualifications
- Personable with exceptional customer service skills.
- Has strong administrative skills.
- Motivated and committed to achieving positive outcomes.
What we can offer
- A variety of learning and development opportunities via a range of sources and methods.
- Access to the highly valued Local Government Pension Scheme (LGPS).
- Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and Flexible working.
- Annual leave purchasing scheme.
- Annually negotiated pay and award progression.
- Confidential advice and support via an Employee Assistance Programme.
- Cycle to Work Scheme.
- Family friendly policies.
- Flexible working arrangements.
Assessment and Support Officer in Cambridge employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment and Support Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like to work as an Assessment and Support Officer and might even refer you directly.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative skills. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your personality! During interviews, let your genuine self shine through. Being personable is key for this role, so don’t be afraid to share your passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Assessment and Support Officer in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assessment and Support Officer. We want to see how you can bring your exceptional customer service skills to our Choice Based Lettings team!
Showcase Your Administrative Skills: Since strong administrative skills are key for this position, don’t forget to mention any relevant experience you have. We love seeing examples of how you've successfully managed tasks or projects in the past.
Be Personable: This role requires a personable approach, so let your personality shine through in your application. We’re looking for someone who can connect with customers and colleagues alike, so share any experiences that demonstrate your ability to build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at Cambridge City Council
✨Know the Lettings Policy Inside Out
Make sure you understand the Councils Lettings Policy thoroughly. Familiarise yourself with how it impacts housing register applications, as this will show your commitment and knowledge during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've dealt with customer enquiries in the past. Highlight your ability to handle difficult situations with a personable approach, as this is crucial for the role.
✨Demonstrate Strong Administrative Skills
Be ready to discuss your administrative experience. Bring up specific tools or systems you've used to manage applications or data, as this will showcase your organisational abilities.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with colleagues and partners, think of examples where you've successfully collaborated in a team. This will illustrate your ability to contribute positively to the team dynamic.