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- Tasks: Oversee tenancy management services and engage with tenants and partner agencies.
- Company: Join Cambridge City Council, a diverse and inclusive employer.
- Benefits: Generous annual leave, flexible working, and professional development opportunities.
- Other info: Enjoy a dynamic work environment with excellent career growth potential.
- Why this job: Make a real difference in the community while leading a dedicated team.
- Qualifications: Experience in social housing management and strong leadership skills required.
The predicted salary is between 47181 - 52413 £ per year.
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team. This is a new, additional post within the team. In this exciting role you will be responsible for:
- Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programme
- Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge
- Direct line management of officers within our Tenancy Management team
- Project Management
Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles.
If this sounds like you, we will welcome your application. Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. An Enhanced DBS check is required for this post.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: Monday-Friday
Contract: Permanent
Salary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
Closing date: 10 May 2026
Interview dates: 22 & 29 May 2026
Assessment for second stage: 5 June 2026
Application Process: To be considered for this role, please visit for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Tenancy Operations Manager - Cambridge in Buckland employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Operations Manager - Cambridge in Buckland
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Cambridge City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing legislation and tenancy management. We want to see that you’re not just a fit for the role but also passionate about making a difference in the community.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully managed teams or complex cases. We love candidates who can demonstrate their ability to lead and inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Tenancy Operations Manager - Cambridge in Buckland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing management and your knowledge of housing legislation. We want to see how your skills align with the role of Tenancy Operations Manager, so don’t hold back!
Showcase Your Customer Service Skills: Since delivering excellent customer service is key for this role, share specific examples of how you've engaged with tenants or managed complex situations. We love seeing real-life scenarios that demonstrate your ability to connect with people.
Highlight Your Leadership Experience: As a Tenancy Operations Manager, you'll be leading a team, so make sure to emphasise your line management experience. Share stories about how you've successfully led teams and managed workloads, as this will really resonate with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find all the details you need about the position there.
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and tenancy management procedures. Being able to discuss specific laws or recent changes in the sector will show that you're not just familiar with the basics, but that you’re genuinely invested in the role.
✨Showcase Your Leadership Skills
Since this role involves line management, be prepared to share examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to manage a busy workload effectively.
✨Engage with Real Scenarios
Prepare for situational questions by thinking through real-life scenarios you’ve encountered in social housing management. How did you handle complex cases? What was the outcome? This will help you illustrate your problem-solving skills and ability to engage with tenants and stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.