At a Glance
- Tasks: Lead the Income team to ensure effective rental income collection and support tenants.
- Company: Join a respected social housing organisation making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Full driving licence needed; flexible work location options available.
- Why this job: Make a positive impact on residents' lives while leading a dedicated team.
- Qualifications: Experience in income recovery and strong leadership skills required.
The predicted salary is between 47181 - 52413 £ per year.
We have an exciting opportunity for an experienced and motivated Income Manager to lead our Income team. This role offers a rare opportunity to take forward a well-established and respected team, as our current postholder retires after a long and valued contribution. This is a crucial role within social housing management, responsible for ensuring the effective collection of rental income, minimising arrears, and supporting residents to sustain their tenancies.
You will lead a dedicated team delivering a customer focused, proactive service that balances enforcement with support, helping to protect both our tenants and the Council’s Housing Revenue Account.
In this role, you will be responsible for:
- Leading and developing the Income team to deliver a high quality, customer focused service
- Driving the maximisation of rental income and minimisation of arrears through effective prevention, intervention and enforcement
- Overseeing all aspects of income recovery, including court action and eviction processes where required
- Supporting tenants to sustain their tenancies through financial inclusion and early intervention approaches
- Monitoring performance, managing risk, and ensuring continuous improvement
- Working collaboratively with internal teams, partners, and stakeholders to deliver positive outcomes for tenants
We are looking for a confident and experienced housing professional who brings strong leadership, expertise, and a commitment to excellent service delivery.
You will have:
- Proven experience of managing an income recovery function within a social housing environment
- A strong track record of delivering customer focused services and improving performance
- Experience of managing, motivating and developing teams, including through change
- The ability to work on your own initiative, manage competing priorities and take ownership of complex issues
- Excellent communication and influencing skills, with the ability to build effective relationships across teams and with partners
Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. An Enhanced DBS check is required for this post.
In addition, we offer a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: This is a full-time role, for 37 hours per week. Working Pattern: Monday-Friday. Contract: Permanent. Salary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time. Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead.
Interview dates: 17 & 21 August 2026
Application Process: To be considered for this role, click ‘Apply Online’ and submit an application. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Income Manager - Cambridge in Bottisham employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager - Cambridge in Bottisham
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We think you need these skills to ace Income Manager - Cambridge in Bottisham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Cambridge City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Cambridge City Council
✨Get to Know Public Sector Values
Before your interview with Cambridge City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Cambridge City Council.
