At a Glance
- Tasks: Support families during their time of loss with compassion and care.
- Company: Cambridge City Council, dedicated to serving the community in times of need.
- Benefits: Generous annual leave, flexible working, and access to various discounts and wellness programmes.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a meaningful difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals with good communication skills; training provided.
The predicted salary is between 36363 - 36363 £ per year.
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
- Cremation – fully trained and work towards an accredited qualification. Involved in the end‑to‑end cremation process and ashes management.
- Chapel – preparation of the chapel before each service and welcoming families and Funeral Directors, directing them to their seats. Ensuring correct music/visual tributes are played, orders of service are in place and offering support as required.
- Administration – answering the telephone with great customer service skills, helping families with queries/collection of ashes/planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – basic gardening, involvement in a Christmas service or ensuring the site is tidy and presentable.
About You
- Previous bereavement/funeral industry experience would be beneficial but not essential; full industry training is provided.
- Good interpersonal skills, organised with excellent attention to detail.
- Able bodied – manual handling will be part of this role.
- Team player with natural compassion and desire to make a difference every day.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills (Word, Excel, emails).
Owing to the nature of this position you will need to hold a full driving licence.
What we can offer
- A variety of learning and development opportunities via a range of sources and methods.
- Access to the Local Government Pension Scheme (LGPS).
- Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and flexible working.
- Annual leave purchasing scheme.
- Annually negotiated pay and award progression.
- Confidential advice and support via an Employee Assistance Programme.
- Cycle to Work Scheme.
- Family friendly policies.
- Flexible Bank Holidays.
- Free swimming at CCC swimming pools.
- Generous annual leave allowance of 25 days per annum, rising to 30 days after five years of continuous service; plus 8 days public holidays (pro rata for part time).
- Gym membership salary sacrifice scheme.
- Home & Electronics salary sacrifice scheme.
- Lifestyle savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Professional membership fees paid for, depending on role.
- Relocation assistance may be payable in approved cases.
- Staff reward and recognition framework – including annual staff awards ceremony.
- Subsidy for public transport.
- Your Care dynamic wellbeing platform.
Hours: Full‑time role, 37 hours per week.
Working Pattern: Monday – Friday 09:00‑17:00 with Saturday work on a rota basis.
Contract: Permanent.
Salary: £32,592‑£36,363 per annum (City Pay Band 4).
Location: Cambridge City Crematorium and Newmarket Road Cemetery.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Bereavement Services Support Officer employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to helping families during their most challenging times. With a strong focus on employee development, generous benefits including a Local Government Pension Scheme, flexible working options, and a commitment to diversity and inclusion, this role as a Bereavement Services Support Officer provides meaningful opportunities to make a difference in the community while enjoying a fulfilling career. The location at Cambridge City Crematorium and Newmarket Road Cemetery further enhances the experience, providing a serene setting for both employees and the families they serve.
