At a Glance
- Tasks: Assess Housing Benefit and Council Tax Support claims with accuracy and professionalism.
- Company: Join the dynamic Revenue and Benefit Services team at Cambridge City Council.
- Benefits: Enjoy flexible working, generous leave, and access to discounts and wellness programmes.
- Other info: Part-time role with excellent career development opportunities and supportive work culture.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience as a Benefits Assessment Officer and knowledge of relevant regulations required.
The predicted salary is between 31000 - 37000 £ per year.
Benefit Assessment Officer – Cambridge City Council
Our Revenue and Benefit Services team is proud of its achievements in delivering high quality customer service and is looking for a Benefits Assessment Officer to complement our busy team.
This is an exciting opportunity for an enthusiastic, motivated person to help us in delivering our Benefit Service by undertaking Housing Benefit and Council Tax Support assessment duties.
You will need to have worked as a Benefits Assessment Officer, must adapt quickly to changes in regulations and working practices, and work accurately in the face of demanding workloads. You will already have extensive knowledge of Housing Benefit and Council Tax Support and appreciate the sensitivity required to support each benefit claim, and will be able to demonstrate you can do this in an understanding and professional manner.
If you think you possess these skills and can cope with a highly demanding role, please get in touch. The role involves working from home with very minimal need to travel to central Cambridge.
Basic Disclosure Check
A Basic Disclosure Check will be required.
What we can offer
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours
Part‑time role, 30 hours per week.
Working Pattern
Tuesday – Friday.
Contract
Permanent.
Salary
£37,280 – £41,771 per annum (City Pay Band 5) pro rata.
Location
Work from home with very minimal need to travel to central Cambridge.
More Information
Links to staff pay and benefits, working for the council, values & behaviours, equality & diversity, people & culture strategy.
Application Process
To be considered, follow on‑screen instructions to ‘Apply Online’ and submit an application. If you are an internal candidate, log in to your Employee Self‑Serve and click on ‘CCC Job Opportunities’. Interviews will be w/c 17 November 2025.
Contact
Richard Smith – 01223 457781 or richardo.smith@cambridge.gov.uk.
Benefit Assessment Officer in Cambridge employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and access to the Local Government Pension Scheme, employees can enjoy a healthy work-life balance while contributing to meaningful community services. The council's commitment to staff development and recognition ensures that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Benefit Assessment Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cambridge City Council on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Housing Benefit and Council Tax Support. We should be ready to discuss how we’ve handled similar assessments in the past, showcasing our expertise and adaptability.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help us articulate our thoughts clearly and confidently, especially when discussing sensitive topics related to benefits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Benefit Assessment Officer in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience as a Benefits Assessment Officer. We want to see how your skills match the specific requirements mentioned in the job description, so don’t hold back!
Showcase Your Knowledge:Demonstrate your extensive knowledge of Housing Benefit and Council Tax Support in your application. We’re looking for someone who understands the ins and outs of these benefits, so share examples of how you've successfully navigated similar situations.
Be Professional and Understanding:Since this role involves sensitive information, it’s crucial to convey your ability to handle claims with professionalism and empathy. Use your application to illustrate how you’ve supported clients in the past with understanding and care.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Cambridge City Council.
How to prepare for a job interview at Cambridge City Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefit and Council Tax Support. Be prepared to discuss specific regulations and recent changes, as this will show that you’re not just familiar with the basics but also up-to-date with current practices.
✨Demonstrate Empathy and Professionalism
Since the role requires sensitivity in handling benefit claims, think of examples from your past experience where you’ve shown understanding and professionalism. This could be a great way to illustrate your ability to support claimants effectively.
✨Prepare for a Fast-Paced Environment
The job can be demanding, so come ready to discuss how you manage your workload under pressure. Share strategies you use to stay organised and ensure accuracy, especially when dealing with multiple cases at once.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how the council adapts to regulatory changes. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
