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- Tasks: Oversee tenancy management and deliver excellent customer service in a dynamic housing team.
- Company: Join a supportive housing organisation dedicated to community engagement.
- Benefits: Flexible working, generous annual leave, and access to the Local Government Pension Scheme.
- Other info: Opportunities for professional development and a friendly work environment.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in social housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team. This is a new, additional post within the team.
In this exciting role you will be responsible for:
- Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programme
- Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge
- Direct line management of officers within our Tenancy Management team
- Project Management
Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles.
If this sounds like you, we will welcome your application. Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. An Enhanced DBS check is required for this post.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
Tenancy Operations Manager - Cambridge in Bedford employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Operations Manager - Cambridge in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission. Practise common interview questions and think of examples that highlight your skills in managing teams and complex cases.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Operations Manager - Cambridge in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Operations Manager role. Highlight your experience in social housing management and any relevant projects you've led. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've engaged with tenants or managed complex situations. We love seeing real-life stories that demonstrate your ability to connect with people.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and procedures. Being able to discuss specific laws or regulations relevant to tenancy management will show that you're not just familiar with the basics, but that you’re a technical expert ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about situations where you’ve dealt with complex caseloads or led projects. This will demonstrate your ability to lead effectively and manage a busy workload, which is crucial for this position.
✨Engage with Real Scenarios
Be ready to discuss how you would handle specific situations involving tenants or partner agencies. Practising responses to potential challenges can help you articulate your problem-solving skills and your approach to delivering excellent customer service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Tenancy Management team and their current projects. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success right from the start.