Are you passionate about developing people and delivering exceptional customer experiences? At The Cambridge Building Society, we’re looking for a Customer Contact Centre Manager to lead an engaged, high-performing team, helping our members across telephone, live chat, secure messaging and other service channels.
You’ll take ownership of day-to-day operations, managing customer demand and team performance while balancing efficiency with quality and positive customer outcomes. Through coaching, call evaluations and ongoing development, you will build colleagues’ confidence and capability to understand customer needs, strengthen relationships and support business growth.
You’ll bring experience of leading a Customer Contact Centre team, strong operational knowledge and the ability to turn performance data and customer feedback into meaningful improvements. With a commitment to supporting vulnerable customers, effective complaint handling and strong risk controls. You’ll inspire your team to put members first in every interaction.
Click hereto view the job description to find out more and apply today.
Click here to view The Society Benefits.
Salary and working hours
Starting salary £30,000.00 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
5 days per week from our Head Office (Cambridge)
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Contact Centre Manager employer: Cambridge Building Society
Join a forward-thinking organisation in Cambridge that values data excellence and fosters a collaborative work culture. As a Data Steward, you'll benefit from hybrid working arrangements, competitive salary, and opportunities for professional growth while contributing to impactful data governance initiatives. With a focus on employee well-being and a commitment to best practices, this company is an excellent employer for those looking to make a meaningful difference in the world of data management.
Contact Details:
Cambridge Building Society Recruitment Team
