Are you passionate about giving excellent customer service?
We are looking for someone to join our branch network.
We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.
You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours
Basic salary £25,354.19 FTE working Monday to Friday (36.25 hours per week)
Plus, you’re required to work a minimum of 26 Saturdays per year.
Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £27,000.
Some of the things you’ll be doing day-to-day (depending on location)
Welcoming customers into the branch
Handling cash and dealing with customers account’s queries accurately
Listening to and understanding our customer’s needs in order to provide the correct service
Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers, completing account transactions
Responding to emails, Live Chat, secure messaging and postal queries from customers.
Listening to and understanding our customer’s needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge
You will be someone that
Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
Enjoys working in a dynamic team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with
Sharing in Success bonus (discretionary)
Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
Beneficial staff mortgage rate
Group pension scheme – where you pay in 4%, following probation, we pay in 12%
Support for learning and personal development within your role
Opportunities to progress your career in general
Click here to view the job description to find out more and apply today.
Click here to view The Society Benefits.
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Experience Adviser (Bury St Edmunds) employer: Cambridge Building Society
Join a forward-thinking organisation in Cambridge that values data excellence and fosters a collaborative work culture. As a Data Steward, you'll benefit from hybrid working arrangements, competitive salary, and opportunities for professional growth while contributing to impactful data governance initiatives. With a focus on employee well-being and a commitment to best practices, this company is an excellent employer for those looking to make a meaningful difference in the world of data management.
Contact Details:
Cambridge Building Society Recruitment Team
