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- Tasks: Greet guests, manage bookings, and handle enquiries with a smile.
- Company: Join the QHotels Collection, a diverse and inclusive employer.
- Benefits: Enjoy a free health club membership and competitive perks.
- Other info: We support diversity and are committed to making adjustments for all applicants.
- Why this job: Perfect for those who love customer service and thrive in a dynamic environment.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 20000 - 25000 £ per year.
Free health club membership.
You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the necessary changes.
Receptionist employer: Cambridge Belfry - Reception and Nights
Contact Detail:
Cambridge Belfry - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you research the company before your interview. Knowing about their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve conflicts or handle complaints. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
When you get to the interview, be sure to showcase your organisational skills. Bring a notepad to jot down important points and demonstrate your ability to multi-task by discussing how you manage your time effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at QHotels Collection.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
Highlight Relevant Experience: Make sure to mention any previous experience in customer-facing roles. We want to know how you've handled guest enquiries and complaints, so don’t hold back on those conflict resolution stories!
Demonstrate Your Organisational Skills: As a receptionist, you'll need to juggle multiple tasks. In your application, give us a glimpse of how you manage your time and stay organised, especially under pressure. A little insight into your multitasking abilities can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cambridge Belfry - Reception and Nights
✨Know the Company
Before your interview, take some time to research QHotels Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you successfully handled guest enquiries or resolved conflicts. Highlight your ability to stay calm under pressure and how you ensured guest satisfaction.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you’re engaged and serious about the position.