Job Title: Compliance Manager - Malpractice
Location: Cambridge / hybrid (40-60% mandatory office attendance)
Contract: Permanent
Salary: £35,200 – £45,700
Hours: 35 hours per week
About the role
The team covers a wide remit of important functions that help to meet Cambridge International's strategic vision to be the world's most trusted teaching, learning and assessment community. Our work supports schools to achieve and maintain compliance with the Cambridge Handbook, ensuring rigor and consistency for students wherever they are in the world. It focuses on safeguarding the accessibility, fairness, security and integrity of Cambridge International assessments.
This role heads up the Malpractice team. You will be responsible for ensuring the investigation of instances of suspected malpractice in our registered schools, leading and supporting a team that handles a portfolio of cases. You will ensure all reports of suspected malpractice are investigated promptly and efficiently, supporting the team to use established procedures to determine the facts of each case and reach reasonable and justifiable outcomes on the balance of probability. Our schools are worldwide, so you will be handling cases from Argentina to Azerbaijan, Germany to Japan, and everywhere in between, and must be ready to respond to global events that affect priorities.
Responsibilities
- Lead and manage the malpractice team
- Use and facilitate data to make informed decisions about workloads, capacity and delivery
- Risk assess reports of suspected malpractice, deciding how and who will handle them
- Undertake second reviews of the team's cases, where needed
- Recruit for success, carefully considering the skill mix and strengthening the team with each decision
- Facilitate pre-series standardisation across the team to ensure consistency in investigations, decisions and outcomes
- Foster a culture of flexibility to enable shifts in focus as priorities change
- Work closely and calibrate approaches with the Exam Security and Investigations Compliance Managers, and the Senior Compliance Manager for these three teams, to ensure appropriate coverage of live issues, projects and process delivery
- Maintain and report on malpractice data to senior managers and other stakeholders
- Act as a point of escalation for complex issues from the team
- Provide training and guidance to Compliance Assistant Managers, Compliance Officers and Administrators, with additional support staff at peak parts of the exam cycle
- Review processes, procedures and external guidelines to ensure best practice and apply creativity to improve processes
- Identify, monitor and proactively address risks to processes
- Sit on the Stage One Appeals panel in relation to any Compliance team process
- Represent Cambridge at Stage Two Appeals panel meetings
- Represent the Compliance team in a variety of internal and external forums
About You
To be successful you will be a confident and experienced manager, a collaborative and conscientious team player who prioritises keenly and executes tasks with determination. You need excellent analytical and decision‑making abilities.
- Be a motivational force that positively lifts those around you
- Show initiative and learn empowerment as you learn the ropes
- Be comfortable and experienced in assessing risk within established frameworks
- Manage a varying workload and meet multiple tight deadlines
- Communicate information to a variety of stakeholders with diplomacy, precision and sensitivity
- Have a forward‑thinking mindset, able to anticipate future challenges and navigate them
- Have a demonstrable track record of leading a team through success and challenges
Rewards and benefits
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4× annual salary
- Green travel schemes
We are a Disability Confident (DC) employer committed to equality and inclusion, ensuring our recruitment process is accessible to all. The DC scheme’s offer of an interview commitment applies to applicants who opt in, disclose a disability or a long‑term health condition, and meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practical, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics.
We are committed to an equitable recruitment process. Applications must be submitted via our official online application procedure. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
