IT Analyst in Cambridge

We are looking for a proactive and customer-focused IT Analyst to join our growing IT team based in Cambridge. As an IT Analyst, you will play a key role in delivering exceptional IT services across the business, acting as one of the primary points of contact for colleagues requiring technical assistance. You will be responsible for managing and resolving incidents and service requests, maintaining the health and performance of end-user technology, and providing hands-on support across our Cambridge locations and occasionally other UK sites. This role is ideal for someone with several years of IT support experience who is looking to further develop their career within a modern and technology-driven organisation. You'll have the opportunity to work with a broad range of technologies, contribute to IT projects, and play an important role in ensuring our users remain productive, secure, and well supported.

Responsibilities

• Act as a key point of contact for IT incidents, service requests and technical enquiries.
• Monitor and manage support tickets through the IT Service Management platform, ensuring requests are appropriately prioritised and progressed.
• Provide professional, customer-focused support through a combination of ticket-based, remote and face-to-face interactions.
• Assess walk-up support requests and guide users through established support processes where appropriate.
• Identify, prioritise and escalate business-critical issues that may significantly impact users or business operations.
• Deliver a high standard of customer service while ensuring compliance with IT policies, cyber security requirements and operational procedures.
• Provide hands-on support across Cambridge office locations and, where required, other UK sites.
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, peripherals and workplace technology.
• Support Windows and macOS devices, as well as corporate mobile devices including iPhones and tablets.
• Troubleshoot issues relating to monitors, docking stations, printers, meeting room technology and video conferencing systems.
• Support meeting room displays, room booking systems and collaboration technologies.
• Assist with hardware deployments, replacements, upgrades and asset lifecycle activities.

Monitoring, Maintenance & Operational Assurance

• Perform daily operational checks and audits across IT systems and services.
• Monitor system health, alerts and performance dashboards to identify potential issues before they impact users.
• Assist in monitoring software licensing compliance and asset management activities.
• Review and investigate warnings, degraded performance indicators and service health notifications from monitoring platforms.
• Maintain accurate records, documentation and operational procedures.

Project & Team Support

• Support the wider IT team in the delivery of technology projects and improvement initiatives.
• Assist with device rollouts, office moves, infrastructure upgrades and technology refresh programmes.
• Contribute to continuous improvement activities that enhance the user experience and operational efficiency.
• Take ownership of assigned tasks and work independently while collaborating effectively with colleagues across the business.

Requirements

• 2–4 years' experience in an IT support, IT operations or end-user computing role.
• Experience supporting Windows and macOS environments.
• Experience supporting mobile technologies, including iPhones and tablets.
• Experience supporting Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint.
• Strong troubleshooting and diagnostic skills across hardware, software and end-user technologies.
• Experience working with IT ticketing or service management platforms.
• Excellent communication and customer service skills.
• Ability to manage and prioritise multiple tasks effectively.
• Strong attention to detail and a proactive approach to problem solving.
• Understanding of cyber security best practices and IT compliance requirements.

Preferred Qualifications/Experience

• Experience working within an ITIL-aligned environment and familiarity with ITIL principles and service management best practices.
• Experience with Microsoft Intune, Microsoft Entra ID and endpoint management technologies.
• Experience supporting meeting room, audio-visual and collaboration technologies.
• Experience with monitoring and alerting platforms.
• Experience supporting printers and network-connected devices.
• Exposure to project delivery and technology implementation activities.

What We Offer

• Competitive compensation and stock options
• Private Medical & Dental
• Cycle to work scheme

About Us

The mission of Cambridge Aerospace is to eliminate the risk of existential war in Europe. That risk comes from the air – low-cost drones and cruise missiles now manufactured in colossal volumes by our adversaries, ballistic missiles capable of ending the world as we know it, and a new generation of hypersonic weapons that evade every existing defence. We’re building low-cost interceptors that defeat these threats, and the surveillance systems to detect and target them – at a cost taxpayers can afford, at the pace the threat demands, and with sovereign supply chains that assure delivery. We have immense backing from the world’s best venture funds. We’re one of the fastest growing defence technology companies in history. And we’re hiring the best engineers to prosecute the mission. If you are in the top 1%, willing to work harder than you ever have, build technology better than anyone else, and contribute to the defining challenge of our time, now is the time to join us.

Our Commitment to Inclusion

We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.