At a Glance
- Tasks: Support clinicians by managing patient queries and coordinating appointments in a friendly environment.
- Company: Join Cambrian Medical Centre, a busy and welcoming GP practice.
- Benefits: Flexible hours, supportive team, and the chance to make a difference in patient care.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Be the first point of contact for patients and help deliver high-quality healthcare.
- Qualifications: GCSEs in Maths and English; experience in a busy or NHS environment preferred.
The predicted salary is between 24000 - 28000 £ per year.
An opportunity has arisen for a Patient Administrator to join Cambrian Medical Centre; working either full time or part time (minimum of 27 hours per week); working within a busy but friendly admin team supporting clinicians to deliver high quality care to patients.
Main duties of the job
The candidate must be able to demonstrate strong customer service skills as you will be required to ensure an effective and efficient service is provided to patients either face to face or by telephone; computer literate; providing support with online triage of appointments; dealing with general enquiries and prescription requests. You will need to be enthusiastic, hardworking and flexible. You will be a self-starter, organised, reliable and an excellent communicator. Confidentiality to be maintained at all times.
About us
Cambrian Medical Centre is a busy but friendly GP Practice within the North Shropshire Primary Care Network, with approximately 13,500 patients. We are proud to have a great clinical and administrative team working together to achieve the highest quality of care for our patients. Our administration team plays a vital role in our patients' journey from first point of contact.
Job responsibilities
- To answer telephone calls and reception desk queries promptly and professionally.
- To coordinate appointment requests via the online consultation triage.
- To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.
- Identify urgent matters and refer to the clinical team / triage doctor as appropriate.
- To accurately update and monitor patient records including, booking appointments, patient registrations, change of address.
- To deal with patient concerns and complaints in a calm and professional manner.
- To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing.
- To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.
- To assist with incoming/outgoing post, scanning and recording of clinical information on patients' medical records.
- To keep up to date with practice information including policy and procedure changes, staff rotas and service provisions.
- To work as a positive and supportive team member, providing cover for similar posts as required.
Person Specification
Qualifications
- GCSE grade A to C or equivalent in Maths & English.
Experience
- Experience of working in a busy environment.
- Experience of working in the NHS.
- Experience of working in a GP practice.
- Able to use clinical information systems.
Patient Administrator in Oswestry employer: Cambrian Medical Centre
Cambrian Medical Centre is an excellent employer, offering a supportive and friendly work environment where the administration team plays a crucial role in delivering high-quality patient care. With opportunities for both full-time and part-time roles, employees benefit from flexible working hours, a strong emphasis on teamwork, and the chance to grow within the NHS framework, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Oswestry
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Cambrian Medical Centre for the Patient Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Administrator in Oswestry
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Cambrian Medical Centre, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Cambrian Medical Centre, and how you can make a difference!
How to prepare for a job interview at Cambrian Medical Centre
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Cambrian Medical Centre.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Cambrian Medical Centre appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Cambrian Medical Centre supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
