At a Glance
- Tasks: Coordinate rail replacement services and ensure smooth transitions for passengers.
- Company: Transport for Wales, transforming travel across the region.
- Benefits: Flexible working hours, training opportunities, and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for Welsh language learning.
- Why this job: Join us in revolutionising transport while providing excellent customer service.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 67500 - 82500 £ per year.
Please note: this is a 6 or 18 month fixed-term contract. This role is based on an annualised hours contract. The postholder will work a total number of hours over the course of the year, rather than a fixed weekly schedule. Working patterns will vary depending on business needs, including evenings, weekends, and peak periods. Shifts will be planned in advance and communicated with reasonable notice. Flexibility is essential to meet operational requirements. We are committed to providing as much notice as possible for working hours and will seek to balance business needs with employee wellbeing.
The Role
- To provide coordination support for Rail Replacement Services (RRS) based at operating locations, minimising disruption to passengers as they transition from transport modes.
- Monitoring all operational elements to ensure they run smoothly and maintaining communication with RRS control staff to ensure they are informed of all pertinent information.
- To provide excellent customer service during RRS operations, ensuring effective and proactive communication with passengers to support them in completing the journey.
Role responsibilities
- Represent Transport for Wales (TfW) in a positive, professional, and approachable manner at all times.
- Provide excellent customer service by assisting passengers and delivering accurate, up-to-date travel information by clear announcements regarding service updates, departure times, and calling patterns when required.
- To develop a good working knowledge of the TfW network and local geography to assist passengers effectively.
- Supervise and coordinate the safe and timely movement of rail replacement buses and coaches at designated locations by communicating real-time updates, delays, or changes to control, station teams, and other relevant parties quickly and clearly.
- Champion safety by ensuring all actions and decisions align with TfW’s safety protocols and standards.
Who we’re looking for
- Strong customer service and communication skills.
- Great attention to detail to ensure accurate service.
- Strong decision-making skills.
- A systematic approach to working.
- Welsh Language Skills (while not essential for this role, Welsh language skills would make a great addition to your application).
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We’re building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above.
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