At a Glance
- Tasks: Coordinate rail replacement services and ensure smooth transitions for passengers.
- Company: Transport for Wales, transforming travel across the region.
- Benefits: Flexible hours, competitive pay, and opportunities for Welsh language learning.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a dynamic team making sustainable transport the first choice in Wales.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 75000 - 75000 £ per year.
Please note: this is a 6 or 18 month fixed-term contract. This role is based on an annualised hours contract. The postholder will work a total number of hours over the course of the year, rather than a fixed weekly schedule. Working patterns will vary depending on business needs, including evenings, weekends, and peak periods. Shifts will be planned in advance and communicated with reasonable notice. Flexibility is essential to meet operational requirements. We are committed to providing as much notice as possible for working hours and will seek to balance business needs with employee wellbeing.
The Role
To provide coordination support for Rail Replacement Services (RRS) based at operating locations, minimising disruption to passengers as they transition from transport modes. Monitoring all operational elements to ensure they run smoothly and maintaining communication with RRS control staff to ensure they are informed of all pertinent information. To provide excellent customer service during RRS operations. Ensuring effective and proactive communication with passengers to support them in completing the journey.
Role responsibilities
- Represent Transport for Wales (TfW) in a positive, professional, and approachable manner at all times.
- Provide excellent customer service by assisting passengers and delivering accurate, up-to-date travel information by clear announcements regarding service updates, departure times, and calling patterns when required.
- Develop a good working knowledge of the TfW network and local geography to assist passengers effectively.
- Supervise and coordinate the safe and timely movement of rail replacement buses and coaches at designated locations by communicating real-time updates, delays, or changes to control, station teams, and other relevant parties quickly and clearly.
- Champion safety by ensuring all actions and decisions align with TfW’s safety protocols and standards.
Who we’re looking for
- Strong customer service and communication skills.
- Great attention to detail to ensure accurate service.
- Strong decision-making skills.
- A systematic approach to working.
- Welsh Language Skills - While not essential for this role, Welsh language skills would make a great addition to your application. TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We’re building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling. We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above.
Road Transport Co-ordinator – Cydlynydd Trafnidiaeth Ffyrdd Transport for Wales employer: Cambria
Flintshire Precision Engineering Ltd is an exceptional employer for aspiring CNC Machinists, offering a supportive and friendly work environment where you can thrive. With full apprenticeship training, mentoring from experienced engineers, and a clear pathway to becoming a fully qualified machinist, this role provides not only competitive pay but also invaluable skills in precision engineering. Join us to kickstart your career in advanced manufacturing and be part of a team that values growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Road Transport Co-ordinator – Cydlynydd Trafnidiaeth Ffyrdd Transport for Wales
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Cambria.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Cambria. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Road Transport Co-ordinator – Cydlynydd Trafnidiaeth Ffyrdd Transport for Wales
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Cambria, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Cambria and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Cambria. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Cambria
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Cambria.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Cambria.
