Level 2 Customer Service Apprentice GE Tools Limited in Rhyl

About GE Tools Limited

GE Tools Limited is a leading supplier of Tools, PPE, Workwear and Consumables to Industry and many other sectors. We are committed to developing talent and providing opportunities for individuals to build successful careers within our business. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients.

We are looking for a motivated and enthusiastic individual to join our team as a Sales & Customer Service Apprentice. This role provides an excellent opportunity to gain valuable experience while working towards a recognised apprenticeship qualification.

The Role

As a Sales & Customer Service Apprentice, you will support the sales team in providing outstanding service to customers, processing enquiries, and assisting with day-to-day business operations. You will learn how to develop customer relationships, identify sales opportunities, and contribute to the growth of the business.

Key Responsibilities

• Handling customer enquiries via telephone, email, and face‑to‑face interactions.
• Providing product information and assisting customers with their requirements.
• Processing customer orders accurately and efficiently.
• Preparing quotations and following up on sales opportunities.
• Building and maintaining positive relationships with customers.
• Assisting with account management and customer communications.
• Updating customer records and maintaining accurate databases.
• Supporting the sales team with administrative duties.
• Monitoring customer orders and providing updates on delivery status.
• Assisting with stock checks and inventory administration.
• Resolving customer queries and escalating issues when necessary.
• Learning about the company’s products, services, and industry sectors.

Skills and Qualities Required

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer‑focused approach.
• Good organisational skills and attention to detail.
• Ability to work effectively as part of a team.
• Positive attitude and willingness to learn.
• Basic IT skills, including Microsoft Office applications.
• Confidence when speaking with customers and colleagues.
• Strong problem‑solving skills and a proactive approach.

Desired Qualifications

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics preferred.
• An interest in sales, customer service, and business development.
• A willingness to develop commercial awareness and product knowledge.

What We Offer

• A structured apprenticeship programme leading to a recognised qualification.
• Full training and mentoring from experienced sales professionals.
• Hands‑on experience in a busy commercial environment.
• Opportunity to develop sales, communication, and customer service skills.
• Friendly and supportive working environment.
• Career progression opportunities within the business.
• Employee benefits and company pension scheme (subject to eligibility).

Future Prospects

Successful completion of the apprenticeship will lead to a permanent role within the business, such as Customer Service Advisor, Internal Sales Executive, Account Coordinator, or Sales Administrator.

How to Apply

If you are enthusiastic, customer‑focused, and looking to begin a career in sales and customer service, we would love to hear from you. Join GE Tools Limited and develop the skills and experience needed for a successful future in business. CV’s should be sent to employment@getools.co.uk