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- Tasks: Provide top-notch customer service and support daily office operations.
- Company: Join Biofortuna, a leader in DNA science services enhancing health and well-being.
- Benefits: Competitive apprentice salary, enhanced pension, private medical cover, and 25 days holiday.
- Other info: Enjoy free parking, refreshments, and an extra day off for your birthday!
- Why this job: Kickstart your career with hands-on learning and a supportive team environment.
- Qualifications: Must have strong communication skills and five GCSE passes including English and Maths.
The predicted salary is between 16575 - 24500 £ per year.
We deliver DNA science services that enhance health and well‑being to members of the public through our NorthGene™ brand. We provide DNA testing services that prove familial relationships for the courts, for immigration purposes and sexually transmitted infection testing.
This starter role offers on‑the‑job learning, with optional day‑release learning at Coleg Cambria (Deeside) or dedicated training hours onsite during office hours, in our offices at Deeside Industrial Park CH5 2UA. Working hours are from 9:00 to 17:30 on weekdays.
Key responsibilities include:
- Providing customer service on the phone and in person to the general public.
- Supporting daily office operations and administrative tasks.
- Engaging with team members to maintain a collaborative work environment.
Required qualifications and attributes:
- Organised, meticulous, and able to demonstrate genuine interest and enthusiasm for customer services.
- Strong communication skills, including experience dealing with the public on the phone.
- Five or more GCSE passes, including English and Maths.
- Ability to travel independently to the site located at 2 Tenth Avenue, Deeside Industrial Park, Deeside, CH5 2UA.
Salary and benefits:
- Apprentice salary ranging from £16,575 (£8.50 per hour) for first‑year and under‑18 apprentices to £24,500 (£12.56 per hour) for apprentices over 21.
- Enhanced pension, private medical and dental cover, life insurance.
- 14 days of full pay for sickness, 25 days holiday plus bank holidays and an extra day for your birthday.
- Free parking, free refreshments and fruit.
The closing date for applications is May 29th 2026. Applications received after that date will not be considered.
Customer Service Apprentice L2 Biofortuna employer: Cambria
Contact Detail:
Cambria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice L2 Biofortuna
✨Tip Number 1
Get to know the company! Research Biofortuna and their NorthGeneâ„¢ brand. Understanding their DNA services will help you connect with the interviewers and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, try role-playing customer service scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from school or previous jobs where you had to stay organised and manage tasks effectively. This will demonstrate that you're a great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Biofortuna.
We think you need these skills to ace Customer Service Apprentice L2 Biofortuna
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and making a difference.
Be Organised and Meticulous: Make sure your application is well-structured and free of errors. A tidy application reflects your organisational skills, which are super important for this role. Double-check everything before hitting send!
Highlight Relevant Experience: If you've had any experience dealing with the public or in customer service, make sure to mention it! Even if it's just a part-time job or volunteering, we want to see how you’ve engaged with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Cambria
✨Know Your Stuff
Before the interview, make sure you understand what Biofortuna does and how their DNA services work. Familiarise yourself with their NorthGeneâ„¢ brand and the types of customer interactions you might encounter. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Makes Perfect
Since strong communication skills are key for this position, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on how you would handle customer inquiries, both over the phone and in person, to demonstrate your readiness for the job.
✨Show Enthusiasm
During the interview, let your passion for customer service shine through. Share examples of times you've gone above and beyond for a customer or how you enjoy helping others. This will help you connect with the interviewer and show that you're a great fit for their team.
✨Be Organised
Arrive at the interview with all necessary documents neatly organised, such as your CV and any certificates. Being organised reflects your meticulous nature, which is a quality they’re looking for. Plus, it’ll help you feel more confident and prepared when discussing your qualifications.