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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage devices to keep our team productive.
- Company: Join Camascope, a fast-growing tech company transforming healthcare with innovative solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your IT skills in a dynamic environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and familiarity with Microsoft 365.
- Other info: Be part of a mission-driven team that values collaboration and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Location: Farringdon, London (Hybrid). Job type: Permanent.
About Us
Camascope is a fast-growing technology company empowering the care and medication sector with modern technology. Our ecosystem connects pharmacies, care homes and clinicians to improve lives. You will join a collaborative, mission-led team that loves solving real problems and building high-quality solutions. If you want to make a meaningful impact in healthcare and thrive in a fast-paced, scaling environment, Camascope is the place to be.
Hybrid working model
We offer a simple alternating pattern that keeps three regular in-office days each week:
- Odd weeks (Weeks 1 & 3): on-site Monday, Wednesday, Thursday
- Even weeks (Weeks 2 & 4): on-site Monday, Tuesday, Wednesday — i.e. Tuesday and Thursday swap each week
All other weekdays are work-from-home.
What You Will Be Working On
As an IT Support Engineer at Camascope, you will keep our people productive and our systems secure. This is a hands-on support role with ownership of end-user experience, device and SaaS management, networking and day-to-day incident/problem resolution. You will contribute to improvement projects that raise our overall IT maturity (automation, security hardening, better tooling, documentation and standards) as we roll out our products to more customers and scale our teams. You will also help set the bar for how we work, and as we grow, you may mentor future IT Support team members.
Key Responsibilities
- End-user support: Provide timely, high-quality 1st/2nd-line support for our teams (on-site and remote) across hardware, OS, applications and access issues.
- Device management & lifecycle: Own provisioning, configuration, patching and secure decommissioning for laptops, mobiles and tablets via MDM.
- SaaS & identity administration: Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), plus associated IAM/SSO and licence management.
- Networking: Set up and troubleshoot wired/wireless networks, VPN and security solutions; maintain and document network topologies.
- Meeting rooms & peripherals: Support printers, docks and conferencing/AV equipment; keep rooms reliable and easy to use.
- Security & compliance: Perform regular access and security reviews, partner with the CISO on policy, controls and audits.
- Monitoring & optimisation: Track IT-related costs and usage; recommend improvements to reliability, security and spend.
- Knowledge & standards: Create clear documentation and how-tos; contribute to the IT roadmap and technical decision-making; mentor others where helpful.
- Incident/problem management: Use our task/ticket tooling to triage, prioritise and resolve issues; identify root causes and deliver durable fixes.
What You Will Bring
- 2+ years' experience in an IT Support Engineer (or similar) role.
- Comfortable across Windows, macOS, Android and iOS.
- Hands-on with MDM solutions (e.g. Microsoft Intune, AirWatch/Workspace ONE, Jamf).
- Strong troubleshooting skills with a fix-forward, learn-and-improve mindset.
- Solid grasp of networking (configuration, routing, security) and common enterprise protocols.
- Experience administering productivity SaaS/Cloud tools (especially Microsoft 365) and related IAM/SSO.
- Confident using task/ticket management tools to manage workload and communicate status.
- Clear written and verbal communication for both technical and non-technical audiences.
This is a foundational team-member role: you will help shape how we work and the future of our IT strategy.
Bonus points
- Experience in early-stage startups or scale-ups.
- Background in healthcare or pharmacy tech.
- Familiarity with ITIL practices.
- Certifications: MS-900, AZ-900, MS-102, AZ-104.
- Experience with Scalefusion (MDM/UEM).
How We Work
We keep our customers—and ultimately care home residents—at the heart of what we build and deploy. We value initiative, collaboration and continuous improvement.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
IT Support Engineer in London employer: Camascope
Contact Detail:
Camascope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the IT scene. You never know who might be looking for an IT Support Engineer just like you!
✨Tip Number 2
Show off your skills! Consider doing a little project or two that showcases your troubleshooting abilities and familiarity with tools like Microsoft 365. Share these on platforms like LinkedIn to grab attention.
✨Tip Number 3
Don’t underestimate the power of a good chat! Reach out to current employees at Camascope through LinkedIn. Ask them about their experiences and express your interest in the IT Support Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-led team at Camascope.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Engineer role. Highlight relevant experience, especially in troubleshooting and device management, and don’t forget to mention any SaaS tools you’ve worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about improving lives through technology and how your skills align with our mission at Camascope. Keep it personal and engaging!
Show Off Your Communication Skills: As a great communicator, it’s essential to demonstrate this in your application. Use clear and concise language, and make sure to explain complex technical concepts in a way that anyone can understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Camascope
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, macOS, and mobile devices. Be ready to discuss your hands-on experience with MDM solutions like Microsoft Intune or Jamf, as well as your troubleshooting strategies for common IT issues.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical audiences. Prepare examples of how you've explained complex tech concepts in simple terms, and be ready to demonstrate your clear written communication through any documentation you've created.
✨Understand the Company’s Mission
Camascope is all about improving lives in the healthcare sector. Familiarise yourself with their products and how they connect pharmacies, care homes, and clinicians. Showing that you understand their mission will help you stand out as a candidate who truly cares about making a difference.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past experiences where you resolved IT issues or improved processes, and be ready to explain your thought process and the outcomes. This will show your pragmatic approach to troubleshooting.
