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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage devices to keep our team productive.
- Company: Join Camascope, a fast-growing tech company transforming healthcare with innovative solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your IT skills in a dynamic environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and familiarity with SaaS tools.
- Other info: Be part of a mission-driven team that values collaboration and continuous improvement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
Reporting to: Operations Director. Daily tasks from: Director of Engineering. Location: Farringdon, London (Hybrid). Job type: Permanent.
About Us
Camascope is a fast-growing technology company empowering the care and medication sector with modern technology. Our ecosystem connects pharmacies, care homes and clinicians to improve lives. You’ll join a collaborative, mission-led team that loves solving real problems and building high-quality solutions. If you want to make a meaningful impact in healthcare and thrive in a fast-paced, scaling environment, Camascope is the place to be.
Hybrid working model
We offer a simple alternating pattern that keeps three regular in-office days each week:
- Odd weeks (Weeks 1 & 3): on-site Monday, Wednesday, Thursday
- Even weeks (Weeks 2 & 4): on-site Monday, Tuesday, Wednesday — i.e. Tuesday and Thursday swap each week
All other weekdays are work-from-home.
What You’ll Be Working On
As an IT Support Engineer at Camascope, you’ll keep our people productive and our systems secure. This is a hands-on support role with ownership of end-user experience, device and SaaS management, networking and day-to-day incident/problem resolution. You’ll contribute to improvement projects that raise our overall IT maturity (automation, security hardening, better tooling, documentation and standards) as we roll out our products to more customers and scale our teams. You’ll also help set the bar for how we work, and as we grow, you may mentor future IT Support team members.
We’re looking for a great communicator and pragmatic troubleshooter who can break down complex requirements and turn them into sensible, scalable solutions—starting simple and iterating to well-designed outcomes.
Key Responsibilities
- End-user support: Provide timely, high-quality 1st/2nd-line support for our teams (on-site and remote) across hardware, OS, applications and access issues.
- Device management & lifecycle: Own provisioning, configuration, patching and secure decommissioning for laptops, mobiles and tablets via MDM.
- SaaS & identity administration: Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), plus associated IAM/SSO and licence management.
- Networking: Set up and troubleshoot wired/wireless networks, VPN and security solutions; maintain and document network topologies.
- Meeting rooms & peripherals: Support printers, docks and conferencing/AV equipment; keep rooms reliable and easy to use.
- Security & compliance: Perform regular access and security reviews, partner with the CISO on policy, controls and audits.
- Monitoring & optimisation: Track IT-related costs and usage; recommend improvements to reliability, security and spend.
- Knowledge & standards: Create clear documentation and how-tos; contribute to the IT roadmap and technical decision-making; mentor others where helpful.
- Incident/problem management: Use our task/ticket tooling to triage, prioritise and resolve issues; identify root causes and deliver durable fixes.
What You’ll Bring
- 2+ years’ experience in an IT Support Engineer (or similar) role.
- Comfortable across Windows, macOS, Android and iOS.
- Hands-on with MDM solutions (e.g. Microsoft Intune, AirWatch/Workspace ONE, Jamf).
- Strong troubleshooting skills with a fix-forward, learn-and-improve mindset.
- Solid grasp of networking (configuration, routing, security) and common enterprise protocols.
- Experience administering productivity SaaS/Cloud tools (especially Microsoft 365) and related IAM/SSO.
- Confident using task/ticket management tools to manage workload and communicate status.
- Clear written and verbal communication for both technical and non-technical audiences.
This is a foundational team-member role: you’ll help shape how we work and the future of our IT strategy.
Bonus points
- Experience in early-stage startups or scale-ups.
- Background in healthcare or pharmacy tech.
- Familiarity with ITIL practices.
- Certifications: MS-900, AZ-900, MS-102, AZ-104.
- Experience with Scalefusion (MDM/UEM).
How We Work
We keep our customers—and ultimately care home residents—at the heart of what we build and deploy. We value initiative, collaboration and continuous improvement.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
IT Support Engineer in City of London employer: Camascope
Contact Detail:
Camascope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the IT scene. You never know who might be looking for an IT Support Engineer just like you!
✨Tip Number 2
Show off your skills! Consider setting up a personal project or contributing to open-source software. This not only boosts your CV but also gives you real-world experience to chat about in interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for IT roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining Camascope. Tailor your application to highlight how your skills align with our mission in healthcare tech.
We think you need these skills to ace IT Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Engineer role. Highlight relevant experience, especially in troubleshooting and device management, and don’t forget to mention any SaaS tools you’ve worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about tech in healthcare and how your skills can help us at Camascope. Keep it concise but impactful—show us your personality!
Show Off Your Communication Skills: Since we value clear communication, make sure your application reflects this. Use straightforward language and structure your thoughts logically. We want to see how you can break down complex ideas!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our mission-led team at Camascope!
How to prepare for a job interview at Camascope
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile operating systems. Be ready to discuss your hands-on experience with MDM solutions like Microsoft Intune or Jamf, as well as your troubleshooting skills. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical folks. Practice explaining complex tech concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated solutions in the past.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about past incidents you've resolved and be ready to walk through your thought process. Highlight your ability to identify root causes and implement durable fixes—this is key for the role!
✨Understand Their Mission
Camascope is all about improving lives in the healthcare sector. Familiarise yourself with their mission and think about how your skills can contribute to that goal. Showing genuine interest in their work will set you apart from other candidates and demonstrate that you're a good cultural fit.
