At a Glance
- Tasks: Be the go-to person for IT queries and support across the organisation.
- Company: Join Camargue Group, a leading digital agency with a vibrant team culture.
- Benefits: Gain hands-on experience while studying towards your qualification in IT support.
- Other info: Enjoy a supportive environment with potential job opportunities after your apprenticeship.
- Why this job: Kickstart your IT career with real-world experience and cutting-edge technologies.
- Qualifications: GCSEs in English and Maths at grade 4 or above required.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
You'll be the first point of contact for IT queries and technical issues across the organisation.
Working alongside the IT Manager, you'll develop practical, hands‑on skills while studying towards your qualification.
This is an excellent opportunity to build a foundation in IT support within a team that works on cutting‑edge technologies.
About the Employer
Camargue Group is a corporate communications, public affairs, and digital agency specialising in the property, infrastructure, and business services sectors.
The agency provides B2B communications, public affairs, community consultation, crisis management, digital engagement, and branding.
In addition to our Cheltenham headquarters, we maintain offices in London, Birmingham, Cardiff, and York.
- What You’ll Do
- Respond to first-line IT support requests from colleagues by phone, email, ticketing system or in person
- Log, update and track IT incidents and service requests, escalating more complex issues where needed
- Help troubleshoot common hardware, software, printer, laptop, desktop, Microsoft 365 and basic network issues
- Support the setup of new starters, including user accounts, laptops, software access and basic device configuration
- Carry out routine IT administration tasks such as password resets, access updates and maintaining IT asset records
- Assist with creating and updating simple IT guides, FAQs and documentation to help staff resolve common issues
- Training Outcome
Potential position upon completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
Qualifications
- Essential – GCSE – English – 4
- Essential – GCSE – Maths – 4
• Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday – Friday 9.00am – 5.30pm with 1 hour for lunch. Not including bank / public holidays.
- Expected Duration: 2 Years
- Training Provider
- GLOUCESTERSHIRE COLLEGE
- #J-18808-Ljbffr
1st Line IT Support Apprentice in Cheltenham employer: CAMARGUE GROUP LIMITED
Camargue Group is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. As a 1st Line IT Support Apprentice, you'll gain invaluable hands-on experience while working with cutting-edge technologies in a supportive environment that prioritises employee growth and development. Located in Cheltenham, you will benefit from a vibrant community and access to various professional opportunities within the agency's diverse sectors.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Apprentice in Cheltenham
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like CAMARGUE GROUP LIMITED.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if CAMARGUE GROUP LIMITED is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to CAMARGUE GROUP LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like CAMARGUE GROUP LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace 1st Line IT Support Apprentice in Cheltenham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like CAMARGUE GROUP LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For CAMARGUE GROUP LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at CAMARGUE GROUP LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
