At a Glance
- Tasks: Service and maintain fire and security systems while ensuring client satisfaction.
- Company: Join a growing independent local business in the fire and security industry.
- Benefits: Enjoy a competitive pension, overtime pay, company vehicle, and healthcare benefits.
- Other info: Be part of a supportive team with opportunities for career growth.
- Why this job: Make a real difference by protecting people and property with your skills.
- Qualifications: Experience in fire and security systems; strong communication and organisational skills required.
The predicted salary is between 32000 - 32000 € per year.
Department: Service Department
Reporting To: Service Manager/ Service Supervisor
Location: Cambridgeshire
Hours of Work: 40hrs p/w
Purpose of the Role
To respond to the Service requests of CamAlarms’ client base, within the Fire and Security Industry. Service and maintenance of addressable and non-addressable fire systems, DDA systems and security systems.
Key Responsibilities (not limited to)
- Service & maintain fire alarm systems.
- Service & maintain security alarm systems.
- Service & maintain access control systems.
- Service & maintain emergency lighting systems.
- Service & maintain DDA compliant systems.
- Compile/ complete maintenance engineers reports.
- Compile/ complete site survey reports.
- Attend to fire alarm system fault calls.
- Attend to security system fault calls.
- Work overtime & weekends as per the requirements of the company.
- Be part of an on-call rota.
- Complete van stock reports.
- Complete van condition reports.
- Assist other departments when required.
- Inform the office immediately of any major system failures or site problems.
- Clean up any rubbish/debris following completion of your works.
- Prompt and accurate response to client enquiries escalating to the management Team as required.
- Ensure all necessary paperwork is obtained and processed promptly and in adherence to the company’s ISO procedures.
- Be professional, presentable and customer centric at all times – delivering an exceptional customer experience by providing an exemplary high standard of personal customer service.
- To build and maintain strong client relationships and uphold the positive reputation of CamAlarms Limited.
THIS LIST IS NOT EXHAUSTIVE AND FURTHER REQUIREMENTS MAY BE REQUESTED BY SENIOR MANAGEMENT FROM TIME TO TIME.
Skills Requirements
- Extensive knowledge of maintaining fire and security systems.
- Systems commissioning knowledge preferred, but not essential.
- EAL Level 3 Award in the Requirements of Fire Detection and Fire Alarm Systems for Buildings (BS 5839-1) or equivalent preferred.
- Knowledge on Kentec, Advanced and Morley systems – Ziton and Gent would be an advantage.
- Knowledge of Texecom and Galaxy Grade 2 & 3 Intruder alarm systems.
- Knowledge of Paxton access control systems.
- Knowledge of Dahua/ Hikvision CCTV Systems.
- Knowledge of Baldwin Boxall and C-TEC DDA systems.
- Complete servicing of systems, including witness testing and client demonstration and training being able to plan and communicate well within the team, suppliers and customers.
- Carrying out logical and accurate fault finding and diagnostics.
- Be able to complete relevant documentation.
- A good understanding of installation/electrical procedures and principles related to the fire and security industry.
- Computer literate with understanding of Word, Excel, Outlook and general IT skills.
- Ability to operate service department CRM package.
- Strong written, verbal and numerical skills – with both colleagues and customers.
- Strong telephone manner.
- Positive can-do attitude towards career development.
- Strong organisational skills.
- Committed and willing to go the extra mile to get tasks completed on time.
- Well-presented, portraying a professional image of the business.
- Ability to work successfully as a team member and on own.
- Ability and desire to learn the legal and regulatory compliance for the Fire and Security Industries.
Capabilities
- Ability to fault find and resolve issues in a logical manner.
- Good verbal and written communication skills, including the ability to prepare reports and complete relevant documentation.
- Apply strong problem-solving skills.
- Display initiative and to have strong attention to detail.
- Strong organisational and time management skills.
- To be computer literate.
- Flexible and proactive when facing challenges.
- Ability to work autonomously or as part of a team.
- Provides polite, accurate and timely information in response to customer requests.
- Inform and educate customers regarding available system alternatives where they exist.
- Treats customers with courtesy, sensitivity and fairness, building a positive rapport.
- Willing to go the extra mile to satisfy customers’ differing needs and commitments.
Company Benefits
- Company Pension
- Overtime
- On-Call
- Travel Pay
- Company Vehicle
- Company Clothing
- Various Healthcare benefits
- Long Service Awards Scheme
As an ideal candidate you should have proven experience in a fire and security role. You will be organised, have strong verbal communications with the ability to communicate with clients and colleagues.
If you relish the opportunity to work autonomously and want to be part of a growing independent local business then submit your CV now.
Fire & Security Service Engineer employer: CamAlarms Ltd
CamAlarms Limited is an exceptional employer located in Cambridgeshire, offering a supportive work culture that prioritises employee development and customer satisfaction. With a comprehensive benefits package including a company pension, overtime pay, and various healthcare benefits, employees are encouraged to grow within the organisation while enjoying a collaborative environment that values professionalism and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with specific systems like Kentec or Paxton, make sure to highlight that in conversations. Bring along any relevant certifications to interviews to back up your claims and impress the hiring team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, like CamAlarms. Express your enthusiasm for their work and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview! Research common questions for fire and security roles and practice your answers. Be ready to discuss how you handle fault finding and diagnostics, as well as your approach to customer service. Confidence is key, so get comfortable talking about your experiences!
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fire and security systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the fire and security industry and how you can contribute to our team at CamAlarms. Keep it professional but let your personality show!
Be Clear and Concise:When filling out your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CamAlarms Ltd
✨Know Your Systems
Make sure you brush up on your knowledge of fire and security systems, especially the ones mentioned in the job description like Kentec, Advanced, and Paxton. Being able to discuss these systems confidently will show that you're serious about the role.
✨Prepare for Technical Questions
Expect questions that test your fault-finding and diagnostic skills. Think of specific examples from your past experience where you successfully resolved issues. This will demonstrate your problem-solving abilities and technical expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to talk about how you've provided exceptional customer service in the past. Share stories that highlight your ability to build relationships and handle difficult situations with professionalism.
✨Be Organised and Professional
Arrive at the interview prepared with all necessary documents and a clean presentation. Show that you can manage your time effectively and are committed to maintaining a professional image, as this is crucial in the fire and security industry.
