Role Title: Technical Delivery Consultant
Location:Hybrid Based
Business Unit: Service
Salary Range: DOE
Introduction
For over 45 years, CAM has been at the heart of technology within the tyre industry. From the first CAMEO installation in 1981 through to the wide range of connected software solutions we deliver today, we’ve built our business around understanding the industry and helping our customers work smarter.
CAM is a specialist provider of software solutions for the tyre and automotive industry, trusted by more than 300 customers. Our technology supports businesses across retail, wholesale and commercial operations, helping them manage everything from garage operations and mobile tyre services to stock, warehousing, distribution and logistics.
We’re looking for a Technical Delivery Consultant to join our Service team and play a key role in turning our solutions into successful outcomes for our customers. This is a varied, hands‑on role combining technical delivery, project coordination, customer engagement, training, software deployment and problem solving. You’ll work closely with customers and teams across CAM to take projects from requirements through to successful delivery.
If you enjoy getting to grips with technology, solving real-world business problems and working directly with customers, this is an opportunity to become part of a business with deep roots in the tyre industry and a strong focus on quality and continuous improvement. CAM holds Investors in People Gold, ISO 9001:2015 and ISO 27001:2022 accreditations.
Project & Technical Delivery
- Take ownership of the end-to-end technical delivery of CAM solutions, ensuring projects are delivered successfully and to an agreed scope.
- Plan and coordinate technical delivery activities, working with internal teams and customers to agree requirements, priorities and delivery timelines.
- Own the deployment and implementation of CAM software solutions, ensuring customers are appropriately prepared for go-live.
- Identify and manage technical and delivery risks, escalating issues where necessary and working with stakeholders to agree pragmatic solutions.
- Manage personal workload and project activity effectively to ensure delivery remains within agreed project budgets.
- Produce and maintain clear project and technical documentation throughout the delivery lifecycle.
- Build strong working relationships with customers, acting as a trusted technical point of contact throughout delivery.
- Work with customers to understand their operational requirements and translate these into clear functional and technical requirements.
- Provide consultancy and guidance on how CAM solutions can best support and improve customer processes.
- Deliver engaging product demonstrations, workshops and customer consultations where required.
- Provide high-quality training to both customers and internal colleagues, supporting successful adoption of CAM solutions.
Technical Expertise & Problem Solving
- Develop and maintain a strong understanding of CAM's products, platforms and integrations, together with how they are used across the tyre and automotive industry.
- Investigate complex technical or operational problems, identifying root causes and implementing practical solutions.
- Act as an escalation point for the Customer Support team for issues requiring additional product or technical expertise.
- Work collaboratively with Customer Support, Product, Development and other internal teams to resolve complex customer issues.
Quality & Continuous Improvement
- Take ownership of quality assurance within technical delivery, helping ensure solutions meet agreed requirements before being released to customers through thorough UAT cycles.
- Identify opportunities to improve implementation, deployment and delivery processes.
- Use lessons learned from previous projects to help improve the consistency and efficiency of future customer deliveries.
- Support pre and post-delivery analysis to understand the impact and effectiveness of implemented solutions.Support pre and post-delivery analysis to understand the impact and effectiveness of implemented solutions.
- Maintain consistently high standards across technical delivery, documentation, communication and customer service.
Commercial & Operational Responsibility
- Maintain accurate records of project activity, time and progress within Autotask and other relevant CAM systems.
- Remain commercially aware when delivering projects, managing time effectively against agreed project budgets.
- Clearly communicate potential scope changes, additional requirements, risks or delays to the appropriate stakeholders.
- Work flexibly to support customer deployments and project requirements, including occasional out-of-hours activity where necessary.
Work in accordance with CAM policies, processes and quality standards.
Skills & Experience Required
We’re looking for someone who combines strong technical ability with excellent customer-facing and problem‑solving skills. You don’t need to know every CAM product from day one, but you’ll need the curiosity and drive to develop a strong understanding of our technology and our customers’ businesses.
- Strong general technical understanding, with the ability to quickly learn new software, systems and technologies.
- Experience working in a technical delivery, implementation, consultancy, project delivery or similar customer‑facing technology role.
- Excellent written and verbal communication skills, with the confidence to communicate effectively with both technical and non‑technical audiences.
- Strong customer‑facing skills, with the ability to understand business challenges and translate them into practical technical solutions.
- A logical and analytical approach to problem solving and troubleshooting, including the ability to investigate complex operational or technical issues.
- Strong organisational and time‑management skills, with the ability to manage multiple priorities, project activities and customer requirements.
- Experience gathering requirements and translating them into clear functional and technical documentation.
- Comfortable delivering customer training, demonstrations and workshops, both remotely and face‑to‑face.
- Commercial awareness, with an understanding of the importance of delivering work within agreed scope, timescales and budgets.
- A proactive approach to continuous improvement, identifying opportunities to improve processes, quality and customer outcomes.
- Strong attention to detail with a focus on delivering work to a consistently high standard.
- Ability to work independently while collaborating effectively with colleagues across different technical and business functions.
- Comfortable working in a fast‑moving environment where priorities and customer requirements can change.
- A flexible approach to working, with some out‑of‑hours activity required to support customer deployments where necessary.
- Previous experience within the tyre, automotive or related industry.
- Previous experience implementing or supporting ERP, POS, warehouse, stock management or similar business software.
- Experience working within an Agile software or technology environment.
- Experience using Autotask or a similar professional services/service management platform.
- Experience working with software integrations, data or APIs.
- Experience of software testing, quality assurance or supporting user acceptance testing.
- Experience supporting software implementations from initial requirements through to deployment and go‑live.
- Company Car or Cash Equivalent
- Westfield Health – Foresight Health Cash Plan (Level 3)(up to £1,500 per annum)
- Annual Company Profit Share Scheme
- Various Discounts/Offers available through CAM Hub employee portal
- Company Pension Scheme
- Holiday Purchase Scheme (up to 2 days per annum)
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