Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure exceptional customer service in a vibrant fashion retail environment.
- Company: Join ONIVERSE, a global fashion brand with a passion for style and quality.
- Benefits: Enjoy bonuses, discounts, paid holidays, and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the fashion industry.
- Qualifications: Experience in sales and customer service, with a passion for fashion.
- Other info: Comprehensive training and a supportive work culture await you!
The predicted salary is between 28800 - 43200 £ per year.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo. We are currently seeking an enthusiastic and reliable individual to join our company as a full-time Key Holder at our Calzedonia store located in Covent Garden, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
- Sales & Customer Service: Provide exceptional service. Oversee store opening and closing procedures. Contribute to store turnover, being aware of daily sales targets and store objectives. Demonstrate comprehensive knowledge of the products and the brand. Ensure all staff and customers are informed about current promotions and offers. Handle customer complaints, returns, and exchanges according to company policy. Stay vigilant to prevent store thefts. Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards: Maintain store cleanliness and ensure proper replenishment. Keep window displays in line with Visual Manager guidelines. Provide suggestions for in-store merchandising.
- People Management: Drive team motivation and involvement. Ensure the entire team delivers a high-quality customer experience. Assist in the training and development of staff members. Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security: Report any security issues immediately to the Store Manager or District Manager. Keep the office and safe securely locked when not in use. Handle money in accordance with company procedures. Ensure store keys are managed responsibly and never left unattended. Conduct staff security checks and ensure all areas of the store are secured before leaving. Monitor staff purchases to ensure compliance with company procedures. Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 28 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Join the ONIVERSE UK family now! Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
KEY HOLDER FULL TIME employer: calzedonia
Contact Detail:
calzedonia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KEY HOLDER FULL TIME
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. This way, when you walk into that interview, you can show off your passion for fashion and how well you understand what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales and customer service experience, as these are key for the Key Holder role.
✨Tip Number 3
Dress to impress! Since you're applying for a fashion retail position, make sure your outfit reflects your understanding of style and professionalism. Show them you can represent the brand even before you start!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ONIVERSE family. Let's get you that dream job!
We think you need these skills to ace KEY HOLDER FULL TIME
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your enthusiasm for the fashion industry shine through. We want to see that you’re not just looking for a job, but that you genuinely love what we do at Calzedonia and are excited about our products.
Tailor Your Experience: Make sure to highlight your sales and customer service experience in your application. We’re looking for someone who can engage with a diverse range of customers, so share specific examples of how you've excelled in similar roles.
Be Professional and Polished: Your application is your first impression, so keep it professional! Use clear language, check for typos, and ensure it reflects the polished image we value at ONIVERSE. A well-presented application shows us you care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at calzedonia
✨Know Your Brands
Before the interview, dive deep into the Calzedonia brand and its products. Familiarise yourself with their latest collections and promotions. This will not only show your enthusiasm for the fashion industry but also demonstrate your commitment to understanding the company’s offerings.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or complaints. This is crucial for a Key Holder role, as you'll need to ensure a high-quality customer experience.
✨Demonstrate Team Leadership
As a Key Holder, you'll be responsible for motivating and training staff. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any specific strategies you used to drive team performance.
✨Dress to Impress
Since this is a fashion retail position, your appearance matters! Dress in a way that reflects the brand's style while maintaining a professional image. This will not only make a great first impression but also show that you understand the importance of presentation in the retail environment.
