At a Glance
- Tasks: Assist in store operations, provide exceptional customer service, and manage team performance.
- Company: Join ONIVERSE, a global fashion retail leader with a vibrant culture.
- Benefits: Enjoy a monthly bonus, staff discounts, and generous holiday leave.
- Other info: Opportunities for personal development and career progression await you!
- Why this job: Be part of a dynamic team and grow your career in fashion retail.
- Qualifications: Passion for fashion, sales experience, and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a part-time 24 hours Key Holder at our Calzedonia store located in High Street Kensington, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
- Sales & Customer Service: Provide exceptional service, oversee store opening and closing procedures, contribute to store turnover, demonstrate comprehensive knowledge of the products and the brand, ensure all staff and customers are informed about current promotions and offers, handle customer complaints, returns, and exchanges according to company policy, stay vigilant to prevent store thefts, accurately process deliveries and complete associated paperwork.
- Visual & Store Standards: Maintain store cleanliness and ensure proper replenishment, keep window displays in line with Visual Manager guidelines, provide suggestions for in-store merchandising.
- People Management: Drive team motivation and involvement, ensure the entire team delivers a high-quality customer experience, assist in the training and development of staff members, supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security: Report any security issues immediately to the Store Manager or District Manager, keep the office and safe securely locked when not in use, handle money in accordance with company procedures, ensure store keys are managed responsibly and never left unattended, conduct staff security checks and ensure all areas of the store are secured before leaving, monitor staff purchases to ensure compliance with company procedures, verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 16 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Join the ONIVERSE UK family now! Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential. Apply now and don’t miss the chance to join us!
Key Holder (part-time) - CALZEDONIA, High Street Kensington, London employer: Calzedonia UK Ltd
At ONIVERSE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Key Holder at our Calzedonia store in High Street Kensington, London, you will enjoy benefits such as a monthly bonus, generous staff discounts, and extensive training opportunities, all while being part of a supportive team that values your contributions and encourages career progression. Join us to experience a fulfilling career in the fashion retail industry, where your passion for fashion can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder (part-time) - CALZEDONIA, High Street Kensington, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. When you walk into that interview, show your passion for fashion and how well you understand what they stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or engage with customers. Being able to demonstrate your experience in these areas will make you stand out as a Key Holder.
✨Tip Number 3
Show off your team spirit! Talk about how you've motivated others in previous roles. Calzedonia is looking for someone who can drive team involvement, so share examples of how you've contributed to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ONIVERSE family. Good luck!
We think you need these skills to ace Key Holder (part-time) - CALZEDONIA, High Street Kensington, London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or personal interests that connect you to the Calzedonia brand and its products.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your sales and customer service experience. We want to see how your skills align with the Key Holder role and how you can contribute to our team.
Be Professional Yet Approachable:While we love a polished application, don’t forget to let your personality come through! Show us that you’re not just a great candidate but also someone who can engage with our diverse customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the ONIVERSE family!
How to prepare for a job interview at Calzedonia UK Ltd
✨Know Your Fashion
Brush up on your knowledge of Calzedonia's products and the fashion industry. Be ready to discuss current trends, the brand's history, and what makes their offerings unique. This shows your passion for fashion and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to contribute to the store's sales and customer satisfaction.
✨Demonstrate Team Spirit
As a Key Holder, you'll be leading a team. Share instances where you've motivated others or contributed to a positive team environment. Highlight your interpersonal skills and how you can help train and develop staff members effectively.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding security and store operations. Prepare scenarios where you had to think on your feet, like handling a theft or managing a busy sales period. This will show your adaptability and confidence in challenging situations.
