SUPERVISOR - CALZEDONIA - London Sales Points

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and Intimissimi Uomo. We are currently seeking an enthusiastic and reliable individual to join our company as a Supervisor at one of our CALZEDONIA stores based in London.

Role Overview: Reporting to the Store Manager and District Manager, the Supervisor plays a key role in the overall operation and management of the store. This includes maintaining high standards of customer service and ensuring full compliance with Calzedonia UK Ltd policies and procedures.

MAIN RESPONSIBILITIES:

• Sales & Customer Service: Set, follow, achieve and exceed the daily and weekly sales targets and lead by example. Demonstrate in-depth knowledge of Calzedonia products and brand. Provide great customer service. Handle customer complaints and returns.
• Visual & Store Standards: Ensure good performance and cleanliness of the store. Maintain window displays in accordance with Visual Manager guidelines. Ensure neat display of the marketing material and ensure good care of visual materials.
• Stock Management: Oversee stock control and deliveries in the store during Store Manager absence. Collect feedback on collection performance and any stock issues and provide the feedback to Store Manager, District Manager & Visual Manager.
• People Management: Supervise and motivate the team. Ensure the quality of the customer experience delivered by the entire team. Manage rotas and covers in collaboration with the District Manager (in the absence or on request of the Store Manager). Follow up on the administrative HR procedures (in the absence or on request of the Store Manager). Organise, prioritise and delegate tasks to the team.
• Administration & Finance: Maintain accurate accounting of sales and stock movements and report them to the District Manager.
• Commercial Analysis: Check daily/weekly/monthly store KPIs and apply the numbers in practice.

Profile:

• Passion for Fashion: A deep enthusiasm for the fashion industry.
• Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
• Sales & Customer Service Experience: Proven experience in sales and customer service environments.
• Approachable: Comfortable and confident in engaging with a diverse range of customers.
• Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
• Professional Image: Consistently presents a polished and professional appearance.
• Interpersonal & Time Management Skills: Excellent communication and time management abilities.

What do we offer:

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Helps you manage your commuting costs.
• Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 30 Days Paid Holidays
• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
• Career Progression and Personal Development: Opportunities for growth and development within the company.
• Referral Scheme: Benefit from our employee referral program.
• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.

Join the ONIVERSE UK family now! Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential. Apply now and don’t miss the chance to join us! We are committed to gender equality and fostering a fair, inclusive environment. We welcome applications from all individuals, regardless of background, and value the diversity that each person brings to our workplace.