STORE MANAGER - CALZEDONIA -London Sales Points

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi, and Intimissimi Uomo. We are currently seeking an enthusiastic and reliable individual to join our company as a Store Manager at one of our CALZEDONIA stores based in London.

Role Overview: Reporting to the District Manager and Country Manager, the Store Manager is responsible for the overall operation and management of the store. This includes maintaining the highest standards of customer service and ensuring strict adherence to all Calzedonia UK Ltd policies and procedures. The Store Manager plays a crucial role in maintaining the brand’s reputation, driving growth, and ensuring an excellent customer experience.

MAIN ACCOUNTABILITIES:

• Sales & Customer Service: Maximize store turnover by setting and achieving daily and weekly sales targets; demonstrate in-depth knowledge of Calzedonia products and brands; deliver excellent customer service; handle customer returns and complaints.
• Visual & Store Standards: Implement all visual merchandising guidelines; maintain window displays; ensure proper product presentation; uphold store cleanliness and presentation standards.
• Stock Management: Manage stock efficiently, optimize stock levels, maintain inventory accuracy, handle product transfers, process deliveries, and keep stockroom organized.
• People Management: Lead by example, motivate staff, conduct performance appraisals, address disciplinary issues, and develop team members.
• Administration & Finance: Follow till operations and store security policies; manage staffing schedules; ensure health & safety compliance; complete administrative tasks; report security issues promptly.
• Commercial Analysis: Monitor store KPIs, understand best-selling products, hold staff meetings to review performance, analyze sales data, and plan promotional activities with relevant teams.

Profile: Passion for fashion and enthusiasm for Calzedonia brands. Proven sales and customer service experience. Approachable and confident in engaging with customers. Adaptable, professional, and well-presented. Excellent interpersonal and time management skills.

What do we offer: Monthly bonus based on store performance. Travel scheme to assist with commuting costs. Staff discounts across all Calzedonia UK brands. Uniform allowance. 34 days paid holidays. Extensive training and personal development opportunities. Career progression within the company. Referral scheme benefits. Paid day off for your birthday.

Join the ONIVERSE UK family now! We value diversity and are committed to an inclusive environment. Apply today and become part of a global company that nurtures talent and offers growth opportunities.