Store Manager - Calzedonia -London

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a Store Manager at one of our CALZEDONIA stores based in London.
Role Overview: reporting to the District Manager and Country Manager, the Store Manager is responsible for the overall operation and management of the store. This includes maintaining the highest standards of customer service and ensuring strict adherence to all Calzedonia UK Ltd policies and procedures.
The Store Manager plays a crucial role in maintaining the brand’s reputation, driving growth, and ensuring an excellent customer experience.
MAIN ACCOUNTABILITIES:
Sales & Customer Service

• Maximize the turnover of the store setting daily and weekly sales targets.
• Demonstrate in-depth knowledge of Calzedonia products and brands.
• Deliver excellent customer service.
• Deal with customer returns and complaints.

Visual & Store Standards

• Implement all Visual Merchandising guidelines, standards and updates.
• Maintain window displays in accordance with Visual Manager guidelines.
• Ensure proper product presentation.
• Ensure a high standard of presentation and cleanliness of the store.

Stock Management

• Manage stock methodically and efficiently optimizing the stock levels through effective stock ordering.
• Maintain inventory integrity.
• Manage transfer of products within the business.
• Process deliveries efficiently.
• Ensure the stock room is clean and organised.

People Management

• Be an excellent role model for your team, be visibly enthusiastic and motivated.
• Create a positive working environment motivating all staff members.
• Conduct performance appraisal of all team members every six months and set personal objectives.
• Deal with any disciplinary and grievance issues arising in consultation with the HR Manager.
• Develop and coach team members.

Administration & Finance

• Adhere to Calzedonia policy regarding till operations, the store safe and banking.
• Manage cover and weekly rota ensuring staffing levels are kept to the required Company standards.
• Ensure the Company’s Health & Safety policy is adhered to within the store.
• Ensure completion of general branch administration and paperwork.
• Ensure that any security issues are related to the District Manager immediately.

Commercial Analysis

• Know daily, weekly and monthly store income & KPI`s.
• Be aware of all best selling stock within your store and the brand.
• Hold staff meetings in order for the store performance and objectives to be discussed.
• Check daily/weekly statistics and store performance and use the numbers in practice.
• Plan together with DM, VM and Visual & Event Coordinator for store promotions and key trading events when appropriate.

Profile:

• Passion for Fashion: A deep enthusiasm for the fashion industry.
• Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
• Sales & Customer Service Experience: Proven experience in sales and customer service environments.
• Approachable: Comfortable and confident in engaging with a diverse range of customers.
• Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
• Professional Image: Consistently presents a polished and professional appearance.
• Interpersonal & Time Management Skills: Excellent communication and time management abilities.

What do we offer:

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Helps you manage your commuting costs.
• Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 34 Days Paid Holidays
• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
• Career Progression and Personal Development: Opportunities for growth and development within the company.
• Referral Scheme: Benefit from our employee referral program.
• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.

Join the ONIVERSE UK family now!
Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within.
If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
We are committed to gender equality and fostering a fair, inclusive environment. We welcome applications from all individuals, regardless of background, and value the diversity that each person brings to our workplace.
Take a look at our website for more information:
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