At a Glance
- Tasks: Lead the team, provide exceptional customer service, and manage store operations.
- Company: Join ONIVERSE, a global fashion retail leader with a vibrant culture.
- Benefits: Enjoy monthly bonuses, staff discounts, and generous holiday leave.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team in a fast-paced fashion environment.
- Qualifications: Passion for fashion and experience in sales and customer service.
The predicted salary is between 12 - 15 € per hour.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a part-time 32 hours Key Holder at our Calzedonia store located in King's Road, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
- Sales & Customer Service:
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers.
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards:
- Maintain store cleanliness and ensure proper replenishment.
- Keep window displays in line with Visual Manager guidelines.
- Provide suggestions for in-store merchandising.
- People Management:
- Drive team motivation and involvement.
- Ensure the entire team delivers a high-quality customer experience.
- Assist in the training and development of staff members.
- Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security:
- Report any security issues immediately to the Store Manager or District Manager.
- Keep the office and safe securely locked when not in use.
- Handle money in accordance with company procedures.
- Ensure store keys are managed responsibly and never left unattended.
- Conduct staff security checks and ensure all areas of the store are secured before leaving.
- Monitor staff purchases to ensure compliance with company procedures.
- Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 22 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Joining ONIVERSE means becoming part of a global family that prioritises personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
KEY HOLDER PART-TIME - Calzedonia King's Road, London Sales Points employer: Calzedonia Group
At ONIVERSE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Key Holder at our Calzedonia store in King's Road, London, you'll enjoy competitive benefits such as a monthly bonus, generous staff discounts, and extensive training opportunities, all while being part of a supportive team that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land KEY HOLDER PART-TIME - Calzedonia King's Road, London Sales Points
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. When you walk into that interview, your passion for fashion and knowledge about their offerings will shine through.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might handle complaints or engage with customers. Being able to demonstrate your approach to these situations can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Dress to impress! Since this is a fashion role, make sure your outfit reflects your understanding of style. A polished appearance shows you take the opportunity seriously and understand the brand's image.
We think you need these skills to ace KEY HOLDER PART-TIME - Calzedonia King's Road, London Sales Points
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Mention any relevant experience or personal interests that connect you to the Calzedonia brand. We want to see your enthusiasm!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your sales and customer service experience, and how it aligns with the Key Holder responsibilities. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ONIVERSE family!
How to prepare for a job interview at Calzedonia Group
✨Know Your Fashion
Make sure you brush up on your knowledge of Calzedonia's products and the fashion industry. Being able to discuss current trends and how they relate to the brand will show your passion and enthusiasm, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you handled complaints or went above and beyond for a customer, as this will demonstrate your ability to meet the company's high standards.
✨Demonstrate Team Leadership
As a Key Holder, you'll be expected to motivate and manage a team. Be ready to discuss your leadership style and provide examples of how you've successfully trained or developed team members in previous roles.
✨Be Ready for Security Questions
Since security is a big part of the Key Holder role, prepare to answer questions about how you would handle various security situations. Think about your approach to managing store keys, handling money, and ensuring the safety of both staff and customers.
