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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure exceptional customer service in a vibrant fashion retail environment.
- Company: Join ONIVERSE, a global fashion retail leader with a passion for personal development.
- Benefits: Enjoy a monthly bonus, staff discounts, and generous holiday allowances.
- Why this job: Be part of a dynamic team and grow your career in the exciting world of fashion.
- Qualifications: Experience in sales and customer service, with a passion for fashion and strong communication skills.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 28800 - 42000 £ per year.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo. We are currently seeking an enthusiastic and reliable individual to join our company as a full‑time 40‑hour Key Holder at our Intimissimi store located in Westfield White City, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities
- Sales & Customer Service
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers.
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards
- Maintain store cleanliness and ensure proper replenishment.
- Keep window displays in line with Visual Manager guidelines.
- Provide suggestions for in‑store merchandising.
- People Management
- Drive team motivation and involvement.
- Ensure the entire team delivers a high‑quality customer experience.
- Assist in the training and development of staff members.
- Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security
- Report any security issues immediately to the Store Manager or District Manager.
- Keep the office and safe securely locked when not in use.
- Handle money in accordance with company procedures.
- Ensure store keys are managed responsibly and never left unattended.
- Conduct staff security checks and ensure all areas of the store are secured before leaving.
- Monitor staff purchases to ensure compliance with company procedures.
- Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 28 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Join the ONIVERSE UK family now! Joining ONIVERSE means becoming part of a global family that prioritises personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part‑of a company that not only values your skills but also your potential. Apply now and don’t miss the chance to join us!
KEY HOLDER FULL TIME - Intimissimi Westfield White City, London Sales Points employer: Calzedonia Group
Contact Detail:
Calzedonia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KEY HOLDER FULL TIME - Intimissimi Westfield White City, London Sales Points
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Intimissimi's products and values. This way, you can show off your passion for fashion and impress them with your knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your sales and customer service experience.
✨Tip Number 3
Dress to impress! Since you're applying for a fashion retail position, make sure your outfit reflects your personal style while also being professional. Show them you understand the importance of presentation!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace KEY HOLDER FULL TIME - Intimissimi Westfield White City, London Sales Points
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your enthusiasm for the fashion industry shine through. We want to see that you’re not just looking for a job, but that you genuinely love what we do at Intimissimi!
Tailor Your Experience: Make sure to highlight your sales and customer service experience in your application. We’re looking for someone who can engage with our customers and drive store performance, so share specific examples of how you've done this in the past.
Be Professional and Polished: Your application is your first impression, so keep it professional! Use clear language, check for typos, and ensure it reflects the polished image we value at Intimissimi. Remember, presentation matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Calzedonia Group
✨Know Your Fashion
Brush up on your knowledge of Intimissimi and the wider Calzedonia brand. Be ready to discuss their products, current promotions, and what makes them stand out in the fashion industry. Showing genuine enthusiasm for the brand will definitely impress your interviewers.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you excelled in sales or customer service. Think about specific situations where you went above and beyond to meet a customer's needs or how you contributed to achieving sales targets. This will demonstrate your capability as a Key Holder.
✨Team Player Vibes
Since the role involves people management, be ready to talk about your experience in motivating and training team members. Share stories that highlight your leadership skills and how you foster a positive team environment. This will show that you can help drive the team towards success.
✨Be Security Savvy
Understand the importance of store security and be prepared to discuss how you would handle various security situations. Familiarise yourself with common procedures for opening and closing stores, as well as how to manage cash and keys responsibly. This will reflect your reliability and attention to detail.