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- Tasks: Lead the team, drive sales, and ensure exceptional customer service in a vibrant fashion retail environment.
- Company: Join ONIVERSE, a global fashion retail leader with a passion for personal development.
- Benefits: Enjoy a monthly bonus, staff discounts, and 28 days paid holiday.
- Why this job: Be part of a dynamic team and grow your career in the exciting world of fashion.
- Qualifications: Experience in sales and customer service, with a passion for fashion.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 24000 - 36000 £ per year.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
Main Responsibilities:
- Sales & Customer Service: Provide exceptional service. Oversee store opening and closing procedures. Contribute to store turnover, being aware of daily sales targets and store objectives. Demonstrate comprehensive knowledge of the products and the brand. Ensure all staff and customers are informed about current promotions and offers. Handle customer complaints, returns, and exchanges according to company policy. Stay vigilant to prevent store thefts. Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards: Maintain store cleanliness and ensure proper replenishment. Keep window displays in line with Visual Manager guidelines. Provide suggestions for in-store merchandising.
- People Management: Drive team motivation and involvement. Ensure the entire team delivers a high-quality customer experience. Assist in the training and development of staff members. Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security: Report any security issues immediately to the Store Manager or District Manager. Keep the office and safe securely locked when not in use. Handle money in accordance with company procedures. Ensure store keys are managed responsibly and never left unattended. Conduct staff security checks and ensure all areas of the store are secured before leaving. Monitor staff purchases to ensure compliance with company procedures. Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 28 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Joining ONIVERSE means becoming part of a global family that prioritises personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
We are currently seeking an enthusiastic and reliable individual to join our company as a full-time 40 hours Key Holder at our Calzedonia store located in Covent Garden, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
KEY HOLDER FULL TIME - Calzedonia Covent Garden, London Sales Points in City of Westminster employer: Calzedonia Group
Contact Detail:
Calzedonia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KEY HOLDER FULL TIME - Calzedonia Covent Garden, London Sales Points in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. When you walk into that interview, your passion for fashion and knowledge about the brand will shine through, making you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your sales and customer service experience confidently, showing them you're the adaptable seller they need.
✨Tip Number 3
Dress to impress! Since this is a fashion role, make sure your outfit reflects your professional image while showcasing your personal style. A polished appearance can leave a lasting impression on your potential employers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace KEY HOLDER FULL TIME - Calzedonia Covent Garden, London Sales Points in City of Westminster
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention any relevant experience or personal interests that connect you to the Calzedonia brand and its products.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your sales and customer service experience, and don’t forget to mention how you can contribute to the team’s success at Calzedonia.
Be Professional Yet Approachable: Your written application should reflect a professional image while also showcasing your friendly personality. Use a warm tone and be confident in your abilities to engage with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on board with the ONIVERSE family!
How to prepare for a job interview at Calzedonia Group
✨Know Your Fashion
Make sure you brush up on your knowledge of Calzedonia's products and the fashion industry. Being able to discuss current trends and how they relate to the brand will show your passion and enthusiasm, which is key for this role.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've excelled in sales or customer service. Think about specific situations where you met or exceeded targets, as this will demonstrate your ability to contribute to store turnover.
✨Demonstrate Team Leadership
As a Key Holder, you'll be expected to motivate and manage a team. Be ready to discuss your leadership style and provide examples of how you've successfully trained or developed team members in previous roles.
✨Practice Problem-Solving
Think about potential customer complaints or security issues that could arise in the store. Prepare to discuss how you would handle these situations effectively, showcasing your adaptability and confidence in problem-solving.
