Commercial Associate | Hybrid working in City of London

You'll have direct relationships with hundreds of installation businesses, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be:

• Drive Expansion & Commercial Growth
  • Unlock value within the existing customer base by increasing product usage and growing installer accounts.
  • Help installers identify opportunities to expand their businesses through us.
  • Contribute directly to company revenue growth through account expansion and retention.
• Become a Trusted Partner to Customers
  • Build strong relationships with installation businesses across the UK.
  • Act as the primary point of contact for installers seeking support and growth opportunities.
  • Identify customer challenges early and proactively provide solutions that add value.
• Deliver a World-Class Onboarding Experience
  • Own the onboarding journey for newly signed installers.
  • Ensure installer teams quickly understand and adopt the platform.
  • Drive early customer success by helping users experience immediate value from us.
• Represent the Voice of the Customer
  • Gather and communicate customer feedback and insights to internal teams.
  • Influence product improvements and future feature development.
  • Provide valuable insight into installer needs, priorities, and behaviours to help shape the product roadmap.
• Build Scalable Systems & Processes
  • Improve self-serve resources such as guides, FAQs, and training content.
  • Develop and manage LLM agents to enhance customer support and onboarding.
  • Create more effective onboarding processes and scalable customer success workflows.
  • Collaborate with developers and designers to integrate tutorials, tips, and educational content into the platform.
• Commercial Ownership & Strategic Impact
  • Own revenue and retention targets across assigned accounts.
  • Be rewarded based on account growth and customer retention performance.
  • Contribute directly to broader company strategy and long-term customer success initiatives.

Requirements

• Relentlessly Proactive
  • Naturally takes ownership and responsibility for outcomes.
  • Continuously looks for ways to improve processes and results.
  • Thrives in fast-paced environments and takes initiative without needing direction.
• A Natural People Person
  • Enjoys building relationships and working closely with customers.
  • Quickly establishes trust and puts people at ease.
  • Brings empathy and warmth to customer interactions.
• A Brilliant Communicator
  • Writes clear, concise, and compelling copy.
  • Explains complex concepts in a simple and accessible way.
  • Communicates effectively with both customers and internal stakeholders.
• Deeply Curious
  • Interested in understanding people, businesses, and systems deeply.
  • Enjoys digging into details to solve problems and uncover opportunities.
  • Constantly seeks to learn how and why things work the way they do.