Product Specialist (Full Time), Calvin Klein Regent Street in London

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future.

About the Role

The Product Specialist is responsible for maintaining a deep understanding of assigned product category or division. You will engage with customers by offering expert guidance and styling advice, ensuring they make informed decisions while upholding the luxury standards of the brand. Your contributions will also include supporting your colleagues by training and upskilling the team to enhance both individual and store-wide sales performance.

Key Responsibilities

• Product Expertise & Customer Experience

• Category Expertise: Serve as the go-to expert for your assigned product category (e.g., suiting, denim, underwear), offering personalized and specialized styling advice to customers.
• Customer Engagement: Use your expertise to offer tailored shopping experiences, addressing individual customer needs and preferences.
• Styling Advice: Guide customers with product combinations and styling recommendations, ensuring they leave with complete outfits that align with their needs.
• Training Support: Assist in training new Sales Associates by sharing in-depth product knowledge, styling tips, and customer service techniques to ensure team-wide excellence.

• Sales Achievement: Drive sales within your product category by meeting and exceeding individual and department sales targets.
• Product Mastery: Develop and maintain an in-depth understanding of your product category (e.g., suiting, denim, underwear), including fabrics, fits, styles, and care instructions.
• Continuous Learning: Take initiative to stay updated on new arrivals, online availability, trends, and industry developments to continuously improve both your own and the team's product knowledge.
• Sales Tools Utilization: Leverage sales tools (e.g., S&A app, omni-channel services) to enhance customer service and optimize sales opportunities, ensuring a seamless customer experience.
• Awareness of best sellers: Share that awareness with the team.

• Inventory Management: Assist with maintaining stock levels for your product category, ensuring that high-demand products are always available and accurately represented on the sales floor.
• Feedback on Stock Management: Regularly provide feedback to management about stock availability, customer preferences, and product opportunities. Suggest improvements to avoid stock risks or missed sales opportunities.
• Store Merchandising: Ensure your product category is always well-organized and visually appealing, maintaining the integrity of the brand’s luxury image.
• Stock Replenishment: Accurately manage stock replenishment to ensure product availability, size integrity, and visual appeal on the sales floor.

• Collaborative Spirit: Work closely with the sales team to ensure the store delivers an exceptional customer experience and achieves sales targets.
• Knowledge Sharing: Actively share your product expertise with team members, helping to elevate their skills and boost their confidence in selling your product category.
• Brand Ambassador: Lead by example in maintaining the brand's luxury image and service standards, demonstrating excellent customer service, professionalism, and teamwork.
• Leadership Qualities: Provide mentorship and guidance to junior associates, taking on a role in training and helping colleagues to achieve their full potential.

About You

• Proven experience in retail sales or a similar customer-facing role, preferably in a luxury environment.
• Deep knowledge and expertise in the assigned product category (e.g., suiting, denim, underwear).
• Exceptional customer service skills, with the ability to provide personalized styling advice and build strong customer relationships.
• Strong communication skills and the ability to share product knowledge with colleagues and customers effectively.
• Goal-oriented, with a proven track record of achieving and exceeding sales targets.
• Ability to work in a fast-paced, dynamic environment while maintaining the brand’s luxury standards.
• Prior experience with sales tools and inventory management systems is a plus.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.