Assistant Store Manager, Calvin Klein St Pancras in London

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and endless opportunities to design your future.

About the Role

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers make a purchase, our stores are always a window to our great brands. Our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Assistant Manager plays a key role in achieving these standards, leading by example and inspiring their teams through their passion and belief in our brands.

Responsibilities Include:

• Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work with the visual merchandising team to ensure clear communication between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers; ensure accountability in building a repeat customer base by providing unparalleled service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate store drivers of sales to the Store Manager and develop strategies to maximise business, including weekly visual presentation action plans.
• Analyse store-level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff store and individual sales goals and other key performance expectations; provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

About You

You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You’ll be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognise and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioural change. You adapt fast and work with pace. You are energetic and inspire trust, showing a clear presence on the shop floor. You’ll approach all issues with a “can do” mindset and make informed decisions to find in-store solutions.

What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company a success. We are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work. PVH Europe and our brands, Tommy Hilfiger and Calvin Klein, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.