Floor Manager, Calvin Klein Bicester Village

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future.

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, minimal aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by embracing tension, sparking ideas and creating unforeseen realities. Founded in 1968 by Calvin Klein and Barry Schwartz, we have built our reputation as a leader in American fashion.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. Our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable. The Floor Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their team through passion and belief in our brands.

Responsibilities Include:

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the Management team in managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate daily with staff their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold ‘one minute meetings’ at the end of employees’ shifts; summarize their performance results, provide constructive feedback and recognition.
• Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention and Point of Sale.
• Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors and community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyze store-level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

About YOU

• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You’re an effective communicator with the ability to build relationships with ease.
• You’re a team player who recognizes and celebrates the contributions and achievements of others.
• You’re confident in giving feedback that promotes positive behavioral change.
• You work well with change, being able to quickly adapt and work with pace.
• You are energetic and authentic, showing a clear presence on the shop floor.
• You approach all issues with a ‘can do’ approach and act with initiative to find in-store solutions.

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.

In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.