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- Tasks: Lead the team to deliver exceptional customer service and drive sales on the shop floor.
- Company: Join a premium retail brand that values innovation and customer experience.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a key player in shaping the store experience and inspiring your team.
- Qualifications: Experience in supervisory roles and strong people management skills required.
- Other info: Fast-paced environment with a focus on teamwork and celebrating achievements.
The predicted salary is between 25000 - 32000 £ per year.
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
- You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You’ll be an effective communicator with the ability to build relationships with ease.
- You’ll be a team player who recognises and celebrates the contributions and achievements of others.
- You’ll be confident in giving feedback that promotes positive behavioral change.
- You’ll work well with change, being able to quickly adapt and work with pace.
- You’ll be energetic and authentic showing a clear presence on the shop floor.
- You’ll approach all issues with a 'can do' approach and act with initiative to find in store solutions.
Supervisor in City of London employer: Calvin Klein
Contact Detail:
Calvin Klein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and understand what makes them tick. This way, you can tailor your conversation to show how you fit right in!
✨Tip Number 2
Practice your pitch! Be ready to share your experiences and how they relate to the role of Supervisor. Highlight your people management skills and how you've resolved conflicts in the past – it’s all about showing you can lead a team effectively.
✨Tip Number 3
Dress the part! Since you're aiming for a Supervisor role in a premium brand, make sure your outfit reflects that. First impressions matter, so show up looking sharp and professional to convey your commitment to the brand's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Supervisor in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you live and breathe the values of our business, so share examples of how you've delivered great service in the past!
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous supervisory experience and any achievements that demonstrate your ability to lead a team and drive sales. We love seeing how you've made a difference in your previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Calvin Klein
✨Know the Brand Inside Out
Before your interview, make sure you research the company and its brands thoroughly. Understand their values, mission, and what sets them apart in the retail world. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team to achieve sales targets and provided exceptional customer service.
✨Demonstrate Adaptability
Retail is ever-evolving, so be ready to discuss how you've adapted to changes in previous roles. Share specific instances where you embraced change and how it positively impacted your team or store performance. This will show that you can thrive in a dynamic environment.
✨Engage with Enthusiasm
During the interview, let your passion for retail and customer service shine through. Be energetic and authentic in your responses. Remember, they’re looking for someone who can inspire their team and create a positive store experience, so don’t hold back on showing your enthusiasm!