Store Manager, Calvin Klein - Braintree Outlet

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future.

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As retail evolves, our stores set the tone of what our two brands stand for. The first-class experience must be a given and in-store standards should never be questionable. We strive to hire individuals who live and breathe the values of our business, are obsessed with delivering great service, and can adapt to change and evolution. The Store Manager leads by example, embraces our entrepreneurial spirit, and inspires their teams through passion for our brands.

Responsibilities Include:

• Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Ensuring door-to-floor best practices, visual merchandising directives and standards for sales floor and back room are executed; continually review standards for clear and consistent execution.
• Communicating regularly with the buying team to ensure stock levels are correct and demographically appropriate stock is available.
• Analyzing store-level reports and creating action plans to improve results.
• Communicating with staff daily on individual sales goals and other key performance indicators, store results, product sales and other information to help them provide exceptional service and achieve goals.
• Managing manpower planning, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for Employees (daily, weekly and monthly) and ensuring documentation.
• Leading weekly management meetings and other staff meetings; participating in regional meetings.
• Making commitments and decisions on available information even under stressful and changing conditions.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Conveying clear ideas and goals, managing the implementation of those ideas and achieving measurable results.
• Creating energy and excitement around shared goals and values.

About You:

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Previous retail operations, budgeting, planning and sales experience.
• People management experience and the ability to resolve conflict and unproductive disagreements.
• Effective communication with the ability to cultivate belonging.
• Collaborative mindset to win and recognize the contributions of others.
• Courage in giving feedback that promotes positive behavioral change.
• Ability to adapt quickly and work with pace.
• Energetic and inspires trust with a clear presence on the shop floor.

What We Offer:

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. We are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.