Assistant Store Manager, Calvin Klein - Ashford Outlet

Location: Ashford, England, United Kingdom

Salary: £28,000.00‑£32,000.00

Welcome to the iconic Calvin Klein brand. We aim to foster an inclusive culture and provide opportunities for growth. This role is essential to ensuring our stores serve as the primary touchpoints for our consumers.

About the Role

As a key member of the store team, you will lead, inspire, and deliver outstanding customer experiences while maintaining brand standards and driving sales.

Responsibilities

• Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaborating with others.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
• Partner with store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximise business.
• Ensure they are weekly visual presentation action plans.
• Analyse store level reports and create action plans to improve results.
• Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Providing a great customer journey and achieving exemplary mystery shop results.

Qualifications

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You are an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognise and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioural change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.
• You approach all issues with a ‘can do’ approach and make informed decisions to find in‑store solutions.

What We Offer

We provide a comprehensive benefits program including health, dental, vision, retirement, and paid time off. Additional benefits include a generous employee discount, flexible work arrangements, and professional development opportunities.

Benefits & Compensation: Competitive salary and performance‑based incentives.

Inclusion & Diversity: We commit to fostering an inclusive and diverse community of associates with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Sales and Business Development

Industries: Retail Apparel and Fashion