At a Glance
- Tasks: Manage customer support requests and connect customers with our field engineers.
- Company: Join a leading company in Belfast with a supportive team culture.
- Benefits: Competitive salary, ongoing training, life insurance, and generous holiday allowance.
- Other info: Enjoy regular hours with no evenings or weekends and opportunities for personal development.
- Why this job: Make a real difference for customers while enjoying a stable work-life balance.
- Qualifications: Customer service experience preferred but not essential; full training provided.
The predicted salary is between 22950 - 28050 £ per year.
Help Desk Service Controller We currently have a vacancy for a Help Desk Service Controller, based in our Belfast premises.
Job Duties Working in a dynamic department and key to the smooth running of the business, the successful applicant will be involved in a variety of day to day activities within the service department.
The role involves receiving customer support requests, despatching calls to our team of field-based engineers and related administrative work.
Youll be at the centre of our service operation, the link between our customers and our team of field engineers across NI.
Day to day you will: Manage customer support requests by phone, email and online.
Allocate calls to the right engineer, ensuring customers are looked after quickly.
Keep customers updated regarding the progress of their call, our response and its resolution.
No two days will be the same.
Youll have the satisfaction of knowing your work makes a real difference to our customers and your colleagues.
Requirements An all-round lovely person with a great sense of humour.
A background in customer service.
Enjoys working in a communicative and collaborative environment.
Good organisation skills.
Excellent IT literacy.
Calm, friendly and good-humoured.
Well organised, able to juggle priorities, and the ability to follow things through to their conclusion.
Confident using computers and business systems.
A team player who communicates clearly.
Qualification/Experience Previous experience of a similar role would be preferred but not essential as full training will be provided.
Good numeracy and literary skills, GCSE Maths and English (or equivalent) are essential.
Experience in a similar role is welcome but not essential.
We value both life experience and work experience, with full training being provided.
In Return We Offer The support of the industry leader, a competitive salary and secure future for a candidate determined to build a successful long-term career.
On-going training and personal development.
A Good Attendance Bonus.
Life Insurance Cover.
Company pension scheme.
Free Parking.
Volunteering leave policy. 24 days Holiday + Statutory Holidays. 8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45.
A secure, permanent role with an established industry leader.
Regular hours: Monday to Friday, 8:4517:00, with no evenings or weekends.
Attendance bonus.
Ongoing training and development.
Volunteering leave.
If youre looking for a stable, rewarding role where your experience is valued, wed love to hear from you.
TPBN1_NI
Help Desk Service Controller in Belfast employer: Calvert Office Equipment Ltd
Calvert Office Equipment Ltd is an attractive employer due to its dynamic work environment and commitment to employee development. The company fosters a supportive culture that encourages professional growth and teamwork.
Contact Details:
Calvert Office Equipment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Service Controller in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calvert Office Equipment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calvert Office Equipment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Service Controller in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calvert Office Equipment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Calvert Office Equipment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calvert Office Equipment Ltd!
How to prepare for a job interview at Calvert Office Equipment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
